EMILY VASILAKES

Oct. 2008 - Jan. 2024

• Entered customer interaction details into Prod and eGain to track requests, document problems, and record solutions offered.
• Provided primary bilingual customer support to internal and external customers in a fast-paced environment.
• Double-checked the data's accuracy and integrity.
• Assisted new employees with questions about the company's operations, policies, and services.
• Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.

Jan. 2024 - Jun. 2025 Product Distribution Center (Picking)

• Quickly and accurately finding each specific part required in a very large warehouse shelving system.
• Ensuring accurate count to match the order requirement and adequately prepackaging the part according to its unique requirements/type.
• Flexibility to move between the 6 different job functions within the area as indicated be leadership to fulfill the hourly business demands.
• Volunteered for cross training into more specialized areas.

June 2025 to Present - Product Distribution Center (Packaging)

• Retrieval of each part for the order as it arrives in my station.
• Thoroughly and quickly checking in each part as per the requirements.
• Selecting the correct box size for the part(s) collected for the order to ensure secure packaging for safe deliveries.
• Quickly constructing the box and adding all protective materials and parts, separating into multiple boxes as needed to adhere to the weight limit per box.
• Affixing all required labels and ensuring the necessary paperwork is included both inside and outside the box before it can be transported to shipping.
• Troubleshooting multiple issues as problems arose by accessing multiple applications within the warehouse management system.

In all 3 positions:

• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Was willing to work overtime hours as needs arose within the company.

• Offered customers credit applications, cross-selling, and converting customers into cardholders.
• Checked cash drawers in 5-10 checkout stations to make sure there was enough money, as well as verifying each cashier's nightly count and deposit.
• Greeted daily visitors and customers upon their arrival, offered assistance, and answered questions to build rapport and retention.
• Ensured transaction security by comparing payment cards to identification.
• Focused on completing timely performance evaluations, providing positive feedback, and general daily support to the cashiers.

• Kept well-stocked cashier lanes and store shelves to promote strong sales.
• Checked customer prices and processed sales by scanning barcodes.
• Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
• Wrapped and bagged items for customers to protect them from damage and make them easier to transport.
• Kept checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
• Handled POS transactions such as checks, cash, credit card purchases, and refunds.
• Ensured accuracy by reconciling the cash drawer and replenishing the cash and coins required for transactions.
• Cross-trained in the deli side of Palubicki's, which also involved food preparation and service.
• Cross-trained to manage the frozen foods section at Char's, which involved ordering and checking in freight, and periodic inventorying.