Emily Vasquez
Plattsburgh,NY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Merchandising Team Lead - Assistant Manager
American Eagle Outfitters, Inc
Burlington, Vermont
09.2025 - Current
- Led the merchandising team to execute monthly and seasonal product displays to increase sales volume.
- Trained team members on visual merchandising standards.
- Analyzed sales trends to optimize merchandise placement.
- Ensured store compliance with company branding guidelines.
- Provided guidance and training to new employees on merchandising policies, procedures, and standards.
- Monitored daily operations of the merchandising team including order fulfillment and returns processing.
- Assisted in developing visual displays for products in store aisles or shelves.
- Ensured compliance with all safety regulations related to handling merchandise.
- Assessed condition of shipped products upon arrival to meet quality standards.
- Assisted in daily store operations and maintained a welcoming environment.
- Trained and mentored new staff on customer service standards.
- Collaborated with team members to enhance sales strategies and customer engagement.
- Addressed customer inquiries and resolved issues promptly for satisfaction.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Phlebotomist
Grifols
Colorado Springs, CO
10.2024 - 08.2025
- Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting.
- Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures.
- Maintained strict adherence to infection control protocols and safety standards during the blood collection process.
- Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures.
- Managed the inventory of phlebotomy supplies, restocking as needed to ensure an uninterrupted workflow.
- Followed established protocols for handling hazardous materials, such as sharps containers and biohazard waste disposal.
- Maintained confidentiality of patient information at all times, according to HIPAA regulations.
- Educated patients about post-donation care to promote recovery.
- Maintained a clean, safe, and organized work environment.
- Adhered to HIPAA guidelines regarding patient privacy.
Assistant Store Manager
Zumiez
Colorado Springs, Colorado
04.2024 - 09.2024
- Enhanced customer experience through effective product placement and merchandising strategies.
- Assisted in training and mentoring new employees on store operations and policies.
- Supported sales initiatives by executing promotional displays and marketing campaigns.
- Resolved customer inquiries and complaints with a focus on satisfaction and loyalty.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Sales Associate
American Eagle Outfitters, Inc
Plattsburgh, New York
11.2023 - 03.2024
- Provided exceptional customer service to enhance client experience.
- Processed transactions efficiently at the point of sale.
- Maintained visual merchandising standards to promote products effectively.
- Helped customers find specific products, answered questions, and offered product advice.
Customer Sales Lead
Victoria's Secret
Cherry Hill, NJ
01.2023 - 10.2023
- Delivered exceptional customer and associate experiences to drive and grow top-line sales.
- Based on store volume, I drive sales, loyalty, and conversion by connecting with everyone who comes into the store.
- I reported daily to either the Store Manager or the Customer Experience Manager.
- Collaborated with management to create effective sales strategies and goals.
- Consulted with customers regarding needs and addressed concerns.
Merchandising Team Lead-Assistant Manager
American Eagle Outfitters
Plattsburgh, NY
08.2022 - 12.2022
- Acted as a leader while providing guidance to sales associates, resulting in exceptional customer service and execution of operational tasks.
- Assists the manager with the daily planning of operational tasks assigned to the store.
- Oversees monthly floorsets, as well as weekly changes in marketing.
- Led merchandising team to ensure optimal product presentation and layout.
- Trained new team members on visual standards and operational procedures.
- Maintained store displays according to brand guidelines and promotional events.
- Fostered a positive team environment through effective communication and support.
- Implemented promotional campaigns to increase sales volume.
- Planned special events or promotions associated with holiday seasons.
- Monitored daily operations of the merchandising team including order fulfillment and returns processing.
- Evaluated employee performance on an ongoing basis providing constructive feedback as needed.
Shift Manager
Spot Coffee
Orchard Park, NY
12.2021 - 07.2022
- Supervised daily operations and ensured smooth workflow in the café environment.
- Managed inventory levels and coordinated restocking of supplies as needed.
- Addressed customer inquiries and resolved issues to enhance guest satisfaction.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Trained and mentored new staff on customer service standards and café procedures.
Sales Associate
Zoom Tan
West Seneca, NY
08.2021 - 12.2021
- Scheduling appointments, signing in clients, and cleaning the tanning beds and rooms.
- Selling products like eyewear and lotions.
- Answering customer questions.
- Conducted credit card transactions through POS System
- Maintained a clean service environment
- Provided pleasant customer service
- Responsible for store displays
Pharmacy Technician
Kinney Drugs
Plattsburgh, NY
12.2020 - 06.2021
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Screened prescription orders for accuracy and completeness.
- Processed prescriptions accurately and efficiently for diverse customer needs.
- Prepared prescriptions by retrieving, counting, pouring, weighing, measuring, and mixing medications.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Received payment from customers and processed credit card transactions when necessary.
Education
Regents Diploma - General Studies
Saranac Central High School
Saranac, NYAssociate of Applied Science - General Studies
Leeward Community College
Pearl City, HISkills
- Customer service
- Proficient in Yardi software
- Proficient in Microsoft Office
- Marketing strategy
- Teamwork and collaboration
- Business, retail management, and supervision
- Professional demeanor
- Conflict management
- Inventory control
- Problem solving
- Effective communication
- Cash handling
- Merchandise presentation
- Organizational skills
- Basic Medical Terminology
References
References available upon request.
Timeline
Merchandising Team Lead - Assistant Manager
American Eagle Outfitters, Inc
09.2025 - Current
Phlebotomist
Grifols
10.2024 - 08.2025
Assistant Store Manager
Zumiez
04.2024 - 09.2024
Sales Associate
American Eagle Outfitters, Inc
11.2023 - 03.2024
Customer Sales Lead
Victoria's Secret
01.2023 - 10.2023
Merchandising Team Lead-Assistant Manager
American Eagle Outfitters
08.2022 - 12.2022
Shift Manager
Spot Coffee
12.2021 - 07.2022
Sales Associate
Zoom Tan
08.2021 - 12.2021
Pharmacy Technician
Kinney Drugs
12.2020 - 06.2021
Regents Diploma - General Studies
Saranac Central High School
Associate of Applied Science - General Studies
Leeward Community College