Summary
Overview
Work History
Education
Skills
Timeline
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Emily Venne

Otis,MA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Store Manager

Pacsun
10.2023 - 01.2024
  • Remotely supervised employees and business to ensure store was reaching business/staffing needs and expectations.
  • Communicated with managers to receive updates on business.
  • Addressed employee complaints promptly and professionally, resolving issues to maintain positive relationships with staff and environment.
  • Maintained work orders and scheduled maintenance jobs.
  • Guided employees with policies and procedures to excel in their positions.
  • Occasional in store visits to maintain work flow.

Store Manager

Pacsun
07.2019 - 01.2024


  • Networked and recruited candidates for open positions.
  • Coordinated interviews and hired new employees based on business needs.
  • Onboarded new employees with required documentation and facilitated communication with candidates throughout the hiring process.
  • Trained new employees to establish key roles; maintain high productivity and performance, proper protocols, visual standards, customer service, loss prevention training, safety regulations, ensuring they were well equipped to excel in their roles.
  • Coached sales associates in product specifications, loss prevention awareness, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives. Motivated employees with incentive bonuses and recognition.
  • Maintained professional, organized, and safe environment for employees and customers.
  • Set effective store schedules based on forecasted sales, given budget, employee strengths, upcoming projects and business needs.
  • Tracked payroll daily to align with company budget.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Conducted performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Resolved staff member conflicts, actively listening to concerns, finding appropriate solutions. Reported concerns to higher management with great detail.
  • Approved payroll submissions and employee benefit submissions.
  • Maintained supply orders to keep business operating within budget.
  • Maintained and organized all in store operational functions.
  • Plan and coordinate floor sets; reset wall hardware, floor fixtures, replace signage and marketing, set product/merchandise with provided visual documents.
  • Plan and coordinate inventory. Review results with team exploring opportunities for growth.
  • Delegate and prioritize daily tasks to meet daily expectations.
  • Check communications apps/ emails consistently.
  • Coordinate plan for shipment/product receiving. Place product on floor per visual documents.
  • Online customer orders. Find product in store, pack and print shipping label.
  • Delivered customer satisfaction by providing a positive, honest, and engaging environment. Responding to customer needs effectively and timely. Resolving disputes appropriately, maintaining open communication and ensuring high quality customer service.
  • Provided a clean environment for employees and customers by consistently sweeping, dusting, mopping, sanitizing, maintaining garbage disposal.

Education

Diploma -

Pittsfield High School
Pittsfield, MA
06.2019

Skills

  • Leadership
  • Problem Solving
  • Strategic Planning
  • Customer Service
  • Relationship Building
  • Communication Skills
  • Adaptability
  • Computer Technology Skills
  • Strong Work Ethic
  • Critical Thinking

Timeline

Store Manager

Pacsun
10.2023 - 01.2024

Store Manager

Pacsun
07.2019 - 01.2024

Diploma -

Pittsfield High School

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Emily Venne