Emily Ventura
Pico Rivera,California
Summary
I thrive in high energy environments where I mastered balancing speed along with top tier service. I focus on efficiency, guest satisfaction, and being a reliable team player who could jump between roles with confidence. My achievements would be my progress in order fulfillment and multi department expertise. I am driven by the challenge of a rush and the satisfaction of turning a customer’s day around, I prefer environments where no two days are the same.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Youth Worker
Walgreens, Youth Program
Pico Rivera, California
07.2020 - 11.2022
- Provide friendly and efficient service to a variety of customers, ensuring a positive shopping experience
- Maintain store appearance by stocking shelves, facing products, and organizing displays according to corporate planograms
- Assist customers in locating merchandise throughout the store and providing information on Walgreens brand products and promotions
- Manage photo department orders, including operating printing equipment, assembling custom photo gifts, and processing passports
- Execute closing procedures, including inventory counts and sanitization protocols.
Server
Dennys Restaurant
Pico Rivera, CA
09.2022 - 11.2023
- Manage a high-volume station of 6–8 tables, delivering fast and friendly service in a 24/7 dining environment.
- Memorize a large, diverse menu including Build Your Own options to provide accurate recommendations and upsell seasonal specials.
- Utilize POS systems to process complex orders, ensuring dietary restrictions and special requests were communicated clearly to the kitchen.
- Maintain a calm, professional demeanor while resolving guest complaints and managing long wait times during peak hours.
- Partner with hosts and bussers to ensure tables were flipped quickly and the dining area remained clean and sanitized.
- Handle cash and credit transactions accurately, maintaining a balanced drawer at the end of every shift.
Team Member
King Taco
Pico Rivera, California
05.2024 - Current
- Deliver high quality customer service in a fast paced environment to ensure a positive dining experience for every guest
- Process cash and credit transactions accurately using a POS system while maintaining a properly balanced cash drawer
- Prepare and assemble signature menu items, including tacos, burritos, and sopes, following strict quality and portion standards.
- Maintain a clean, sanitized, and organized workspace in compliance with health and safety regulations.
- Collaborate with a diverse team to manage high customer volumes and ensure rapid order fulfillment during peak hours.
- Resolve customer inquiries and concerns promptly and professionally to maintain high satisfaction levels.
Education
High School Diploma - undefined
El Rancho High School
Pico Rivera06.2024
Skills
Multitasking and Prioritization Experienced
Social Perceptiveness Expert
Clear Communication Expert
Memorization Experienced
Conflict Resolution Expert
Bilingual
LANGUAGES
Spanish Good working knowledge
French
Certification
Food Handlers Certification
RBS Certification
Timeline
Team Member
King Taco
05.2024 - Current
Server
Dennys Restaurant
09.2022 - 11.2023
Youth Worker
Walgreens, Youth Program
07.2020 - 11.2022
High School Diploma - undefined
El Rancho High School