Emily Victor

As an Online Exhibit and Graphic Specialist, I am tasked with overseeing 2 very busy regions in the US, to manage online orders for Exhibitor booths, and graphic requests. I manage 30+ orders at one time, ensuring reasonable turnaround time, as well as providing professional and empathetic customer service while managing a large number of inbound emails.

Collaborated with cross-functional teams to ensure design alignment with client objectives.

• Treating animals with loving care by administering medications, exercising, bathing, and feeding to ensure they and their parents (owners) are completely satisfied.

• Handled a high volume of inbound and outbound phone calls and emails, delivering exceptional customer service through product and service information, resolving issues, opening new accounts, and processing adjustments to maintain financial records.

• As acting front house supervisor, I managed the reception staff, made sure all procedures were followed and completed in a timely manner. Other responsibilities included administering animal medications, handling customer complaints, promoting company presence in social media and other important clerical duties.

• Provided exceptional customer service, made appointments, filed records, scanned documents, answered phones, counted down cash register, in addition to assisting techs when dealing with animals.