Emily Villavicencio
San Juan Capistrano,CA
Summary
Dedicated and empathetic caregiver with a proven track record in providing exceptional care to children and pets for Family Relatives and Friends. Excelled in creating educational and engaging environments, demonstrating strong problem-solving and time management skills. Earned repeat business through reliability and a keen attention to detail, ensuring safety and well-being as top priorities.
Overview
6
6
years of professional experience
Work History
Usher/Concessions Cashier
Regency Theatres
Rancho Niguel, CA
11.2021 - Current
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with a smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate the smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Offered support when needed for the set-up and breakdown of various event-related materials, ensuring timely completion.
- Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
- Maintained a clean and organized venue to create a pleasant experience for guests.
- Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
- Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
- Upheld cleanliness standards throughout the venue by conducting routine inspections before, during, and after each event or performance.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Monitored entrance and exit of the venue to guarantee the safety of guests.
- Maintained a professional demeanor to represent the venue and create a positive impression.
Babysitter
Family Relatives, Family Friends
San Juan Capistrano, CA
04.2019 - 01.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned the home after activities by picking up toys and straightening the room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset, providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Retail Sales Associate
Hollister
Mission Viejo, CA
09.2022 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
Pet Sitter
Family Friends & Others
San Juan Capistrano, CA And Dana Point, CA
01.2022 - 03.2023
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote a secure environment in the owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
Education
Associate Degree in Sociology - Social Work
Saddleback College
Mission Viejo, CA11-2027
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Reliability
- Following directions
- Critical thinking
- Reliability and punctuality
- Flexible scheduling
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Hollister
09.2022 - 10.2023
Pet Sitter
Family Friends & Others
01.2022 - 03.2023
Usher/Concessions Cashier
Regency Theatres
11.2021 - Current
Babysitter
Family Relatives, Family Friends
04.2019 - 01.2024
Associate Degree in Sociology - Social Work
Saddleback College