Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emily Villavicencio

San Juan Capistrano,CA

Summary

Dedicated and empathetic caregiver with a proven track record in providing exceptional care to children and pets for Family Relatives and Friends. Excelled in creating educational and engaging environments, demonstrating strong problem-solving and time management skills. Earned repeat business through reliability and a keen attention to detail, ensuring safety and well-being as top priorities.

Overview

6
6
years of professional experience

Work History

Usher/Concessions Cashier

Regency Theatres
11.2021 - Current
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Greeted customers with a smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate the smooth flow of operations.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
  • Offered support when needed for the set-up and breakdown of various event-related materials, ensuring timely completion.
  • Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
  • Maintained a clean and organized venue to create a pleasant experience for guests.
  • Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
  • Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
  • Upheld cleanliness standards throughout the venue by conducting routine inspections before, during, and after each event or performance.
  • Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
  • Monitored entrance and exit of the venue to guarantee the safety of guests.
  • Maintained a professional demeanor to represent the venue and create a positive impression.

Babysitter

Family Relatives, Family Friends
04.2019 - 01.2024
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned the home after activities by picking up toys and straightening the room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset, providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.

Retail Sales Associate

Hollister
09.2022 - 10.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.

Pet Sitter

Family Friends & Others
01.2022 - 03.2023
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote a secure environment in the owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being
  • Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.

Education

Associate Degree in Sociology - Social Work

Saddleback College
Mission Viejo, CA
11-2027

Skills

  • Patience and empathy
  • Problem-solving
  • Time management
  • Strong work ethic
  • Reliability
  • Following directions
  • Critical thinking
  • Reliability and punctuality
  • Flexible scheduling
  • Attention to detail

Languages

Spanish
Native or Bilingual

Timeline

Retail Sales Associate

Hollister
09.2022 - 10.2023

Pet Sitter

Family Friends & Others
01.2022 - 03.2023

Usher/Concessions Cashier

Regency Theatres
11.2021 - Current

Babysitter

Family Relatives, Family Friends
04.2019 - 01.2024

Associate Degree in Sociology - Social Work

Saddleback College

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Emily Villavicencio