Adept at fostering positive environments and enhancing client experiences, I leveraged my adaptability and strong communication skills at Bethel School District to improve student engagement and learning outcomes. My background in diverse roles, from healthcare to hospitality, underscores my reliability and commitment to excellence, achieving increased satisfaction and trust among clients and colleagues alike.
Hi, I’m
Emily Volpintesta
Bethel,CT
Summary
Overview
28
years of professional experience
1
Certification
Work History
Sherry Karraker, Marjory Morten.
Pet Sitter
05.2023 - Current
Job overview
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
Bethel School District
Permanent Building Substitute Teacher
09.2018 - Current
Job overview
- Managed classroom behavior effectively, creating a positive and focused learning environment for all students.
- Supported special education team by modifying lesson plans and providing accommodations for students with diverse learning needs .
- Participated in ongoing professional development opportunities to stay current on educational trends and research-based instructional practices.
- Designed creative project-based assignments that encouraged teamwork, critical thinking, and problem-solving skills among students.
Dr Richard W. Beck, Chiropractor
Licensed Massage Therapist
03.2013 - Current
Job overview
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
Ross LaSelva
Home Health Aide
06.2024 - 08.2024
Job overview
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Bethel Gardens
Volunteer
03.2023 - 08.2023
Job overview
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Courtyard by Marriott
Hotel Front Desk Clerk
09.2005 - 09.2010
Job overview
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Streamlined reservations process for improved accuracy and guest experience.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.
- Managed lost and found items to assist guests with retrieving belongings.
- Resolved service-related problems and documented actions in system.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
- Ensured accurate inventory management of hotel supplies, reducing waste and optimizing resource allocation.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
- Supported event planning efforts by coordinating room bookings and accommodations for large groups.
- Monitored occupancy rates closely to maximize revenue potential while adhering to hotel policies regarding overbooking.
- Promoted company loyalty programs effectively at the front desk area leading to an increase in membership enrollments and repeat business.
- Coordinated with the sales team to promote special offers and upsell available amenities.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Developed and maintained positive relationships with guests for satisfaction.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Implemented marketing and promotional initiatives to increase occupancy.
Berlitz Language School
ESL Teacher
02.2006 - 12.2007
Job overview
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
Danbury Hospital
Hospital Receptionist
01.1999 - 01.2000
Job overview
- Demonstrated excellent multitasking skills by managing multiple phone lines, greeting patients, and organizing paperwork simultaneously without compromising service quality.
- Enhanced patient experience by efficiently managing front desk operations and maintaining a welcoming environment.
- Managed high call volumes while maintaining a professional demeanor, ensuring prompt attention to inquiries or concerns.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Handled challenging situations with poise and professionalism while addressing patient concerns or complaints promptly.
WLAD, WCCC, WRKI, WKCI, WDAQ
Intern
06.1997 - 09.1998
Job overview
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
AAPCSalt Lake City, UT
Certificate from Professional Coding
06-2025
University Overview
I am a member of AAPC , Danbury Chapter and I currently hold my CPB certification and I am in the process of studying for my CPC certification.
AAPCSalt Lake City, UT
Certificate from Professional Billing
10-2024
University Overview
I am currently a member of the Danbury Chapter of AAPC and I currently hold my Certificate in Professional Billing and I am studying for my Certification in Professional Coding.
Finger Lakes School of MassageMount Kisco, NY
Certificate from Massage Therapy And Hydrotherapy
05-2009
University Overview
Upon Graduation, I became a Licensed Massage Therapist in CT, NY, and MA. I kept my CT and NY licenses. I started my own practice, Bridge To Wellness, LLC in Bethel, CT which I still have.
Universita' Per Stranieri Di PerugiaPerugia, Italy
No Degree from Italian
07-2000
University Overview
Part of the Program included travelling extensively throughout Italy. Trips were organized through a local travel agency. After this experience I was able to get my ESL certification through a course in Rome and I taught ESL in Italy from 2001-2008. Through one of the schools I taught at in Modena, Italy I did the voiceover in English for a client producing an Italian Cooking Video. I also worked in a Holiday Inn Express near Verona during the summer2006. I was also able to acquire my Italian citizenship and I am now fluent in Italian.
Long Island UniversityGreenvale, NY
Bachelor of Arts from Radio And Television Broadcasting
05-1998
University Overview
I worked at the Campus Radio Station, WCWP for 4 years as a DJ and News Producer. I created the Classical Music Department as my Senior Project.
- [Student Organization or Club Name] Member of the Newman Club.
- Study Abroad: [Location], [Subject] London, England. We traveled to Spain, Portugal, Berlin, Germanyand Prague, Czech Republic.
Skills
- Honest and trustworthy
- Positive attitude
- Punctual and reliable
- Flexible schedule
- Customer service
- Adaptability and dependability
- Valid Driver's license
- Clean background check
- Verbal and written communication
- Smartphone usage
- Regular availability
- Client communication
Certification
Certified Professional Biller from AAPC.
I'm currently studying for my Professional Coding Certification through AAPC.
I have a certificate in Massage Therapy and Hydrotherapy,
I have certification in Oncology Massage.
I am a Licensed Massage Therapist in Connecticut and New York.
Languages
Italian
Full Professional
Interests
Cooking
Travelling
Timeline
Home Health Aide
Ross LaSelva
06.2024 - 08.2024
Pet Sitter
Sherry Karraker, Marjory Morten.
05.2023 - Current
Volunteer
Bethel Gardens
03.2023 - 08.2023
Permanent Building Substitute Teacher
Bethel School District
09.2018 - Current
Licensed Massage Therapist
Dr Richard W. Beck, Chiropractor
03.2013 - Current
ESL Teacher
Berlitz Language School
02.2006 - 12.2007
Hotel Front Desk Clerk
Courtyard by Marriott
09.2005 - 09.2010
Hospital Receptionist
Danbury Hospital
01.1999 - 01.2000
Intern
WLAD, WCCC, WRKI, WKCI, WDAQ
06.1997 - 09.1998
Certified Professional Biller from AAPC.
I'm currently studying for my Professional Coding Certification through AAPC.
I have a certificate in Massage Therapy and Hydrotherapy,
I have certification in Oncology Massage.
I am a Licensed Massage Therapist in Connecticut and New York.
AAPC
Certificate from Professional Coding
AAPC
Certificate from Professional Billing
Finger Lakes School of Massage
Certificate from Massage Therapy And Hydrotherapy
Universita' Per Stranieri Di Perugia
No Degree from Italian
Long Island University
Bachelor of Arts from Radio And Television Broadcasting
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