Emily V. Rojas
Santa Rosa,USA
Summary
Diligent employee with excellent multitasking, organizational, and time management abilities. Quick to learn on the go, while complying with company policy. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue, and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols, and adaptable to new processes and procedures.
Light-hearted, driven, and kind to customers, willingly engaging in small talk to further the experience for the client.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier/server
Nick the Greek
Santa Rosa, CA
02.2024 - Current
- Opening and closing duties of the shop.
- Taking orders, greeting customers, and serving tables.
- Maintaining a sanitary environment for the front of house.
- Packaging orders and inspecting food quality.
- Dealing with customer-related issues and answering phone calls.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Wine Intern
Inspiration Vineyards
09.2024 - 10.2024
- Company Overview: Winery & Tasting Room
- Helping out with maintaining actively fermenting grapes in a cellar space
- Punch downs every morning, afternoon and evening
- Measuring brix and temperatures of active lots
- Maintaining cleanliness and sanitizing tools repeatedly
- Recording alcohol percentages in wine
- Measuring Ph & TA
- Wet work (cleaning machines after daily use)
- Winery & Tasting Room
- Job type: seasonal
Secretary's Assistant
Napa Second Generation
Santa Rosa, CA
03.2023 - 09.2023
- Organized and maintained filing systems, both paper and electronic.
- Assisted with special projects assigned by the secretary or management team members.
- Performed data entry tasks into software programs such as Excel spreadsheets or Access databases.
- Monitored inventory levels of office supplies in order to ensure adequate stock was available at all times.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
High School Diploma -
Laguna High School
Forestville, CA05.2022
Skills
- Cash handling
- Reliability and punctuality
- POS system operations
- Customer service
- Written and verbal communication
- Cleaning and sanitizing
- Staff training
- Gift card handling
Languages
- Spanish, fluent
- Czech, fluent
- English, fluent
Pronouns
She/Her
Certification
- Food Handlers Certification
Timeline
Wine Intern
Inspiration Vineyards
09.2024 - 10.2024
Cashier/server
Nick the Greek
02.2024 - Current
Secretary's Assistant
Napa Second Generation
03.2023 - 09.2023
High School Diploma -
Laguna High School
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