Emily Wade

Operated hot popcorn kettles and maintained soda towers. Supported management in various roles while gaining experience in cafe, concessions, and usher podiums. Assisted customers by addressing their concerns and providing quality service.

Oversaw multiple responsibilities in a cafe environment, including cleanliness and customer safety monitoring. Managed situations involving customer injuries with professionalism and care. Utilized kitchen equipment efficiently, ensuring operational standards. Demonstrated strong conflict resolution skills during customer complaints. Left position to seek more impactful career opportunities.

This was my first job and this is the first time I've ever learned how to do anything. I've learned how to use the grill, make sandwiches, make smoothies, lattes, mochas, there's many more hot and cold drinks I know of; how to use a kiosk computer for orders in drive through and lobby; dishes, shake machine, cleaning lobby and deep cleaning; be a cashier. This job was mainly where I learned my customer service skills and how to handle certain situations.