Emily Walcher

• Ensured cleanliness and organization of the coffee house environment for customer satisfaction
• Handled cash transactions accurately and maintained financial records for the shift
• Resolved customer complaints effectively to enhance overall service experience
• Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift
• Organized and arranged merchandise to build eye-catching displays
• Helped create promotional materials to increase sales
• Key holder for two store locations
• Assisted coworkers in daily tasks and completed them in a timely manner
• Calculated and dropped off the end-of-day deposit to the bank
• Trusted to operate one store location alone several days a week
• Helped management stay on top of supply needs by sharing information about low or damaged inventory

Fresh Floral Designer

• Created unique floral designs for various events, including, but not limited to, baby showers, holidays, funerals, and weddings
• Consulted with individuals and families to create arrangements that exceeded their expectations
• Used time management skills to prioritize and efficiently complete orders in high stress situations
• Assisted and consoled families who required funeral arrangements
• Processed and organized fresh flowers when delivered
• Created dozens of arrangements in short periods of time for major holidays or events
• Developed seasonal displays to enhance store aesthetics and customer experience
• Coordinated schedules with local businesses and residences for timely delivery of floral arrangements
• Trained new employees and temporary help for holidays

Retail Clerk

• Advised customers on several types of plants and flowers and how to care for them
• Stocked merchandise and assisted manager in arranging the retail floor
• Answered and made phone calls to customers
• Organized monthly paperwork and orders
• Organized flower inventory to ensure availability and freshness for customers
• Created fresh floral loose wraps and Euro Gardens

Hostess

• Worked beside co-workers to ensure guests felt welcomed and appreciated
• Built relationships with customers while taking orders and assisting them on phone calls
• Assisted servers by bussing tables
• Maintained cleanliness around the restaurant to keep a functional work environment and presentable to guests
• Managed reservations and seating arrangements efficiently during peak hours

Food Runner and Expo

• Assisted colleagues in serving food to customers and fulfilling their requests
• Prepared food for customers in a team setting
• Clearly communicated with kitchen staff about orders and new items
• Corrected mistakes made with food orders and unsatisfied guests
• Communicated with kitchen staff to coordinate timely preparation of meals
• Managed food presentation standards according to restaurant guidelines
• Organized food orders and ensured accuracy of items served to customers
• Assisted in training new staff members on restaurant operations and procedures

• Ensured quick drive thru times by preparing items accurately and swiftly
• Assisted coworkers in completing orders, cashiering, and taking care of customers
• Aided managers in closing the store, cleaning equipment, and promoting new items
• Followed food safety guidelines
• Guaranteed freshness of food and drinks for all customers
• Operated point-of-sale system for efficient customer transactions
• Assisted in inventory management and restocking supplies as needed
• Educated customers on menu items, product ingredients and nutritional values
• Operated ovens and other equipment to bake products according to established recipes
• Kept records of daily production numbers for each type of item produced