Emily Waldman
Liberty Lake,WA
Summary
Customer Service Specialist experienced in prioritizing and multi-tasking within fast-paced environments. Contributed to team success by achieving personal and business goals while utilizing Point of Sale and online ordering systems. Leveraged extensive background in education to enhance customer interactions and service delivery.
Overview
1
1
Certification
7
7
years of post-secondary education
26
26
years of professional experience
Work History
Warehouse Worker
Amazon
Spokane Valley, WA
10.2025 - Current
- Unloaded shipments while adhering to safety protocols to ensure a secure work environment.
- Organized inventory using warehouse management systems for accurate tracking.
- Followed detailed packing instructions to prepare items for shipment accurately.
- Searched database for missing item numbers to maintain accurate inventory records.
Delivery Driver
DoorDash
Spokane Valley, WA
06.2022 - Current
- Delivered food orders promptly and efficiently to customer locations.
- Navigated routes using GPS for optimal delivery efficiency.
- Communicated effectively with customers regarding order status and delivery times.
- Maintained vehicle cleanliness and compliance with safety standards.
Customer Service Associate
JCPenney
Spokane Valley, Washington
07.2022 - 03.2026
- Customer Service
- Point of Sale including cash and card transactions
- Online ordering
- Specific skills of: fine jewelry, family clothing and footwear sales
- Assisted customers with product inquiries and returns.
- Maintained store cleanliness and organized merchandise displays.
Customer Service Associate
JCPenney
Olympia, Washington
07.2000 - 06.2004
- Resolved customer complaints effectively through active listening.
- Assisted customers with product inquiries and service requests.
- Processed transactions accurately using point-of-sale systems.
- Maintained merchandise displays to enhance store presentation.
- Ordered Customer items
Front End Cashier
Yoke's Fresh Markets
Post Falls, Idaho
03.2020 - 06.2022
- Processed customer transactions accurately and efficiently at the front end.
- Provided exceptional customer service to enhance shopping experiences.
- Managed cash register operations, including handling cash and credit payments.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of the checkout area and adjacent spaces.
- Greeted customers warmly and asked if they needed help.
Customer Service Associate
JCPenney
Spokane Valley, WA
08.2018 - 03.2020
- Assisted customers with product inquiries and returns.
- Handled transactions efficiently at the cash register.
- Maintained store cleanliness and organized merchandise displays.
- Resolved customer complaints and provided effective solutions.
- Greeted customers and identified their needs.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Provided information about products and services available to customers.
Customer Service Associate
JCPenney
Kelso, Washington
07.2004 - 06.2018
- Assisted customers with product inquiries and returns.
- Handled transactions efficiently at the cash register.
- Maintained store cleanliness and organized merchandise displays.
- Online customer service orders
- Resolved customer complaints and provided effective solutions.
Education
Teacher Certification - Elementary Education, Middle School Math
St. Martin’s University
07.2001 - 12.2002
Bachelor of Arts - Elementary School Teaching
Eastern Washington University
Cheney, WA 09.1990 - 06.1994
Associate of Arts - General Studies
Community Colleges of Spokane
Spokane, WA 09.1988 - 08.1990
Skills
- Order processing
- Point of sale
- Order fulfillment
- Retail store support
- Customer service
- Data entry accuracy
- Attention to detail
- Problem solving
- Conflict resolution
- Communication skills
- Active listening
- Multitasking and organization
- Product knowledge
- Sales closing
- Positive and professional
- Problem-solving
- Customer relationship management
Certification
WA state Residency Teacher Certification
Timeline
Warehouse Worker
Amazon
10.2025 - Current
Customer Service Associate
JCPenney
07.2022 - 03.2026
Delivery Driver
DoorDash
06.2022 - Current
Front End Cashier
Yoke's Fresh Markets
03.2020 - 06.2022
Customer Service Associate
JCPenney
08.2018 - 03.2020
Customer Service Associate
JCPenney
07.2004 - 06.2018
Teacher Certification - Elementary Education, Middle School Math
St. Martin’s University
07.2001 - 12.2002
Customer Service Associate
JCPenney
07.2000 - 06.2004
Bachelor of Arts - Elementary School Teaching
Eastern Washington University
09.1990 - 06.1994
Associate of Arts - General Studies
Community Colleges of Spokane
09.1988 - 08.1990