Emily Walker
Omaha,NE
Summary
Exceptional communicator, coordinator, and planner with 3 years of project management experience and 15 years of customer service and management experience. Proven track record in maintaining records, ensuring high levels of customer satisfaction, and facilitating coordination within departments. Strong organizational skills and attention to detail enable effective task management both independently and as part of a team. Adept at building positive relationships and resolving conflicts. Seeking growth opportunities to expand knowledge and skill set in construction project management with a reputable contractor.
Overview
23
23
years of professional experience
Work History
Project Manager
Porter Trustin Carlson
08.2022 - 02.2025
- Management a portfolio of 50 commercial construction projects
- Management of finishing products such as doors, operable walls, trash/linen chutes and gym equipment
- Contract review, mark-ups, execution, and accuracy for scopes of work
- Serve as main point of contact for customers, contractors, and manufactures
- Finalization of precise measurements and documentation for release of material
- Taking job-site photos and marking up measurements in Revu/Blue Beam for the best visualization
- Performing quality control on the project throughout development to maintain the standards expected
- Adjusting schedules, targets and cost changes as needed for the project
- Creating warranty and service orders and calls
Independent Contractor
Door Dash
02.2019 - 02.2023
- Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
- Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
Underwriter
Remedy Staffing- Mutual of Omaha & Blue Cross Blue Shield
09.2019 - 12.2020
- Managed approximately 50 calls and emails per day from customers
- Review medical history with applicants and verify medication and conditions, insurance and information and previous coverage/ claims
- Maintain accurate documentation and record keeping on all files
- Use business knowledge to determine eligibility and risk
- Independent judgement and problem resolution
- Work management, multi-task, prioritize and manage time and workload to meet deadlines
- Use business knowledge and best practices as well determine a customer's eligibility and approve or deny coverage
Office Manager
Lone Mountain Truck Leasing
10.2017 - 12.2019
- Manage front office, phones, email and requests and controlling correspondence and contract management for facilities maintenance
- Schedule, facilitate meetings, and log meeting notes with insurance, legal, underwriting, and account managers
- Maintain contact information for vendors and employees
- Prioritizes multiple tasks to meet deadlines
- Processes packages, messages, and mail in an accurate and timely manner
- Review and approve supply requisitions as well as restock all supplies
Clerk & Customer Service Supervisor
United Parcel Service
08.2015 - 12.2017
- Manage and maintain tracking on shipments, customer concerns and requests and input detailed notes of phone calls
- Collaborate daily with Center Manager and Management Team
- Meet tight daily deadlines
- Maintain inventory and supplies
Customer Service Technician
Ballantyne Strong
07.2013 - 03.2015
- Provide support to all internal and external customers and set appointments and follow-ups as needed
- Partner with sales representatives to ensure all the customer’s needs are met
- Follow-up with customers and manufacturers to ensure products are received in a timely manner and that products were delivered as ordered
Residential Service Coordinator
Burton HVAC and Plumbing
11.2012 - 06.2013
- Dispatcher and planner for sales driven company
- Understand, advise, and resolve customer service issues and needs
- Coordinate and schedule and dispatch service technicians based on service need and emergency status
Road Breakdown Service Agent
Werner Enterprises
09.2011 - 11.2012
- Road call agent for large fleet of tractor-trailers
- Use multiple sources to coordinate service, locate vendors
- Make decisions by finding optimal cost and best location for service
- Handle satellite communication as well as calls from drivers and vendors on breakdown requests and costs
- Manage and report breakdowns to management
Short-term Disability Benefits Specialist
Lincoln Financial Group
05.2010 - 03.2011
- Management of 75-100 individual claim accounts
- Clarity, organization, the ability to multi-task and to maintain time standards on decisions and correspondence
- Note taking of all conversations with customers
- Handling of personal health information as well as other personal private information
Assistant Sales Manager
The Dress Barn
11.2009 - 08.2010
- Responsible for opening and closing the store
- Management of employees including bank deposits and payroll
- Process inbound and outbound shipments and emails
- Greeting and catering to customer's needs while increasing sales
Office Manager
Sonoma Compost Company
07.2007 - 11.2009
- Management of front office including sales and management of wholesale and local business accounts
- On boarding new employees
- Bill pay/invoicing, A/R, collections
- Extensive knowledge of program operation and ability to interpret and relay information to customers and other offices
- County wide public outreach, tours, and presentations
Customer Service Supervisor/Administrator
United Parcel Service (UPS)
07.2002 - 07.2007
- Primary point of contact for customer inquiries and concerns
- Coordinate drivers on route with meet points, pickups, and delegation of responsibilities
- Resolve complaints and requests in a timely manner
- High expectations to stay on task and meet deadlines
- Execute a number of administrative tasks while maintaining positive results in employee and customer relations
Education
Bachelor of Science - Geography & Planning
University of Nebraska
Omaha01.2021
Associate of Science - General Studies
Santa Rosa Junior College
Santa Rosa, CA01.2006
Skills
- Project Management
- Construction
- Measurements
- Customer Service
- Contract Management
- Conflict Management
- Collaborate with Internal and External Professionals
- Relationships Management
- Scheduling
- Process Improvement
- Management
- HVAC/Plumbing/Mechanical
- Office Administration
- Quality Assurance
- Billing
- Administrative Support
- Presentation Skills
Timeline
Project Manager
Porter Trustin Carlson
08.2022 - 02.2025
Underwriter
Remedy Staffing- Mutual of Omaha & Blue Cross Blue Shield
09.2019 - 12.2020
Independent Contractor
Door Dash
02.2019 - 02.2023
Office Manager
Lone Mountain Truck Leasing
10.2017 - 12.2019
Clerk & Customer Service Supervisor
United Parcel Service
08.2015 - 12.2017
Customer Service Technician
Ballantyne Strong
07.2013 - 03.2015
Residential Service Coordinator
Burton HVAC and Plumbing
11.2012 - 06.2013
Road Breakdown Service Agent
Werner Enterprises
09.2011 - 11.2012
Short-term Disability Benefits Specialist
Lincoln Financial Group
05.2010 - 03.2011
Assistant Sales Manager
The Dress Barn
11.2009 - 08.2010
Office Manager
Sonoma Compost Company
07.2007 - 11.2009
Customer Service Supervisor/Administrator
United Parcel Service (UPS)
07.2002 - 07.2007
Bachelor of Science - Geography & Planning
University of Nebraska
Associate of Science - General Studies
Santa Rosa Junior College
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