Emily Wall
Irving,US
Summary
Highly motivated and detail-oriented college junior eager to apply skills and education to a growth-oriented position. Proven excellence in organizational and interpersonal capabilities and driven to gain further real-world experience contributing to administrative goals and objectives. I am actively seeking an internship role to channel my passion for Human Resources.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
EMBROIDME
05.2013 - 12.2016
- Assisted an average of 50+ customers per week with product selection and custom embroidery designs leading to a 95% customer satisfaction rate
- Processed 100+ orders per week coordinating with the production team to ensure on-time order completion
- Managed daily transactions totaling $2,000+ and accurately handled invoicing and inventory for 500+ product items delivering high-quality customer service and timely project follow ups.
Junior Reverse Mortgage Closer
PARADISE SETTLEMENT SERVICES, LLC
04.2009 - 11.2012
- Assisted in preparing and reviewing 40+ loan closing packages per month, ensuring 100% compliance with legal requirements and company policies
- Coordinated with 5+ loan officers and underwriters daily, producing timely resolution of discrepancies which contributed to meeting a 96% on-time closing rate
- Facilitated the successful closure of 40-50 mortgage loans per month, managing deadlines and ensuring all closing conditions were met accurately.
Lead Bartender/Waitress/Trainer
FRANKIE’S SPORTS BAR
05.2007 - 03.2009
- Managed the preparation of 300+ drink and food orders during peak game nights, ensuring accuracy and speed under-pressure conditions
- Oversaw and accurately maintained weekly inventory for over 150 different beverages and implemented waste reduction measures resulting in consistent and precise stock levels
- Trained and supervised a team of 8-12 bartenders and servers, improving efficiency by 20% and reducing customer wait times contributing to 4.4-star Google rating and increasing sales by 10% during peak sports seasons
- Maintained responsible service practices by adhering to Texas Alcoholic Beverage Commission (TABC) guidelines
- Passionately ensured compliance with state regulations to promote a safe and enjoyable environment and monitored guest behavior and intervened when necessary to ensure safety as the top priority
- Managed daily cash flow, reconciling an average of $5,000-$10,000 in sales per night
- Ensured accurate drawer counts and minimized cash discrepancies while maintaining correct financial reports and end-of-shift closeouts.
Education
BBA - Human Resource Management
University of North Texas
Denton, TX08.2025
Associate of Applied Science -
Dallas College
Irving, TX05.2022
Skills
- Communication
- Organization
- Data Literacy
- Adaptability
- Conflict Resolution
- Collaboration
- Microsoft Office
- Tableau
- QuickBooks
Awards & Leadership
- President's List 2021, 2022
- Dean's List 2023, 2024
- Summit Award Scholarship ($4,000) 2023, 2024
- Member, Society of Human Resource Management (Spring 2023-Present)
- Member, National Society of Leadership and Success (Spring 2022-Present)
- Volunteer, Irving ASPCA (February 2021-Present)
Timeline
Customer Service Representative
EMBROIDME
05.2013 - 12.2016
Junior Reverse Mortgage Closer
PARADISE SETTLEMENT SERVICES, LLC
04.2009 - 11.2012
Lead Bartender/Waitress/Trainer
FRANKIE’S SPORTS BAR
05.2007 - 03.2009
BBA - Human Resource Management
University of North Texas
Associate of Applied Science -
Dallas College
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