EMILY WALTER
HR
Mineral Point,US
Summary
Capable Payroll Processor with experience handling all aspects of payroll processing, including employee paychecks and direct deposits, taxes, deductions and garnishments. Brings comprehensive understanding of applicable laws and regulations related to payroll and employee benefits. Excellent communicator answering employee inquiries and resolving any payroll-related issues. Successful at efficiently handling client/family inquiries, along with billing and administrative tasks. Familiar with contracts and other documents, such as current billing rates for the state, affecting billing processes. Prepares and maintains professional, accurate agency requests, and business correspondences. Frequent communication with supervisors, directors, staff, and county staff to gather information, request authorizations or corrections, maintain correct client information, and an ability to convey expectations clearly and concisely. Invoicing, payment processing, and account reconciliation are all skills used weekly.
Overview
22
22
years of professional experience
Work History
HR Director
Clover Family Services
06.2023 - Current
- Oversee timesheet approvals and timesheet accuracy for employees.
- Continuously work with owner and COO to write and put in place SOPs for Clover programs and positions based on County and State requirements.
- Supported organizational change initiatives by guiding employees through periods of transition, minimizing disruption to productivity.
Payroll Processor
PSSI Packers Sanitation Services
01.2023 - 07.2024
- Processed timecards and payroll data for team of employees within the Northeast division of the company.
- Managed payroll data entry and processing for up to 3,000 employees to comply with predetermined company guidelines.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Updated company information remotely using ADP software, Excel, Outlook, Adobe Acrobat, PSSI payroll app, Smart Sheets, SharePoint, Google Drive, and anything needed to perform job duties.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Provided guidance to individual plants, division, or as needed to team members with company questions, to ensure compliance on promotions/demotions and company procedures.
- Improved employee satisfaction with payroll services by addressing inquiries, phone and/or email, promptly and providing clear explanations of pay-related issues.
- Weekly ensured timely payments to employees by adhering to strict processing deadlines.
- Collaborated with HR staff for seamless onboarding of new hires, ensuring accurate set-up in the payroll system.
- Supported weekly audit processes by providing necessary documentation related to employee compensation and benefits expenses.
- Safeguarded confidential employee information through proper storage and handling of sensitive documents.
- Maintained accurate employee records by updating information such as wage adjustments, promotions, and terminations in a timely manner.
- Resolved payroll discrepancies quickly and successfully.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Maintained strict confidentiality of all payroll information and records.
- Ensured compliance with all applicable federal, state and local payroll laws and regulations.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Updated employee files with new details such as changes in address or salary levels.
- Coordinated resolution of payroll discrepancies with plant, employee, and Area or District Management.
- Implemented payroll procedures to streamline workflow.
Billing Specialist
Vitality Youth Services
08.2020 - 11.2022
- Helped design and implement billing system enhancements to increase efficiency, reduce delinquency, and improve accuracy
- Created and submitted invoices according to pre-determined financial schedules
- Entered invoices that needed to be paid as well as amounts that were disbursed via check, electronic transfer, or bank draft
- Kept vendor files accurate and up-to-date to speed up payment processing
- Was in charge of the financial operations, which included creating invoices, processing payments, and preparing deposits
- Designed and maintained computerized record management system through the use of QuickBooks for storing, processing, and generating data and reports
- Completed prior authorization checks for services to be able to start and that billing would be able to correctly processed through insurance
- Acted as a liaison between the company and Medicaid billing including with the county waiver programs and the insurance company directly
- Worked on and continually updated the auditing process to assess the thoroughness of the documentation and the upkeep of facility standards
- Was successful in obtaining timely and accurate payments from medical payers such as Medicaid and contracted programs
- Created accounts payable and accounts receivable reports for management to review in order to help them make financial and business decisions.
Warehouse Hemmer
Land's End
11.2019 - 08.2020
- Measuring and cutting pants accurately and quickly
- Used a handheld scanner to double-check product and loading accuracy
- Was responsible for processing up to 200 customer orders per day
- Completed over 300 customer orders each day in a packaging setting
- Kept the warehouse clean and organized to maximize team efficiency and productivity.
Line Supervisor
Alpine Slicing & Cheese
06.2013 - 10.2019
- Kept track of everything
- Upheld operational goals and work plans, as well as assigning tasks to line workers
- Used appropriate materials to package items like specialty cheese and retail packaged cheese to prevent damage during shipping and shelf life
- Kept meticulous and accurate records of product progress and output
- Was in charge of overseeing the loading and shipping labels of pallets in the warehouse
- Maintained and conveyed new policies and standard operating procedures for continuous improvement
- Checked incoming materials for quality and compliance with established product specifications on a regular basis.
Customer Service Cashier
Kohl's
10.2007 - 03.2018
- Answered questions about store policies and concerns to support positive customer experiences
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
- Assisted customers in locating and selecting merchandise in any store department
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives
- Educated customers about promotions to increase sales
- Kept up to date on store promotions and made sales pitches to customers
- Processed numerous daily credit and cash transactions for customers with accuracy and speed
- Counted the cash in the register drawers at end of each closing shift
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
- Handled POS transactions such as checks, cash, credit card purchases, and refunds.
Assistant Youth Coordinator
YWCA Rock County
03.2010 - 05.2013
- Used proactive monitoring strategies to keep program participants safe and secure at all times
- Directed pre-school, toddler, and infant services to provide comprehensive family support
- Assisted in the implementation of youth support groups who were witness to or victims of domestic violence
- Planned and attended community events to encourage and strengthen neighborhood intergenerational fellowship and outreach
- Demonstrated the value of using what was available to the youth through craft projects or holidays such as Halloween or Christmas.
Bookkeeper/ Bank Teller
Commercial Bank
09.2006 - 03.2010
- Completed highly accurate, high-volume money counts using both manual and machine-driven methods
- Coordinated daily cash reconciliation in a high-volume location
- Was in charge of a variety of accounting transactions
- Provided high-level customer service through a friendly approach, strong professionalism, and timely assistance with customer transactions
- Customer transactions, such as deposits, withdrawals, money orders, and checks, were handled by me
- Maintained accurate balances through MICR coding to match daily balances through manual inputting.
Substitute Teacher
Fort Atkinson School District
09.2002 - 10.2006
- Used the outlined grading and assessment techniques to document growth, development, and knowledge advancements during the absence of the teacher
- Worked with a diverse group of students who had learning and developmental disabilities, as well as emotional and behavioral disorders and autism
- Adhered to classroom routines in order to support student environments and keep schedules consistent.
Substitute Teacher
Whitewater School District
12.2002 - 08.2006
- Used the outlined grading and assessment techniques to document growth, development, and knowledge advancements during the absence of the teacher
- Worked with a diverse group of students who had learning and developmental disabilities, as well as emotional and behavioral disorders and autism
- Adhered to classroom routines in order to support student environments and keep schedules consistent.
Merchandising
Shopko
11.2003 - 08.2005
- Improved the overall appearance of the store by paying close attention to product and display placement
- Restructured the company's merchandising standards to increase customer traffic and product exposure
- Kept track of display inventory, replenished it, and reorganized it based on available stock
- Informed the store manager about merchandising requirements
- Positioned merchandise in accordance with the store's planogram
- Updated pricing and signage to complete product displays and educate customers.
Education
Bachelor of Science - Business Administration Accounting Concentration
Southern New Hampshire University
OnlineBachelor of Arts - English with Writing Emphasis
University of Wisconsin-Whitewater
Whitewater, WI05.2002
Skills
- Adaptability and Flexibility
- Microsoft Office
- Data Entry
- Records organization and review
- Billing
- Effective Communication
- Record-keeping
- Office systems management
- Analytical Skills
- Multi-state Payroll Processing
- Payment processing
- Healthcare billing
- Managing deadlines
- Billing systems and software
- High level of autonomy
- Active Listening
Timeline
HR Director
Clover Family Services
06.2023 - Current
Payroll Processor
PSSI Packers Sanitation Services
01.2023 - 07.2024
Billing Specialist
Vitality Youth Services
08.2020 - 11.2022
Warehouse Hemmer
Land's End
11.2019 - 08.2020
Line Supervisor
Alpine Slicing & Cheese
06.2013 - 10.2019
Assistant Youth Coordinator
YWCA Rock County
03.2010 - 05.2013
Customer Service Cashier
Kohl's
10.2007 - 03.2018
Bookkeeper/ Bank Teller
Commercial Bank
09.2006 - 03.2010
Merchandising
Shopko
11.2003 - 08.2005
Substitute Teacher
Whitewater School District
12.2002 - 08.2006
Substitute Teacher
Fort Atkinson School District
09.2002 - 10.2006
Bachelor of Science - Business Administration Accounting Concentration
Southern New Hampshire University
Bachelor of Arts - English with Writing Emphasis
University of Wisconsin-Whitewater
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