Emily Wampler
Statesville,NC
Summary
Personable and energetic professional offering valuable contributions in all facets of administrative activities derived from diverse, ten-year background. Recognized for exemplary time management, organization, prioritization and work ethic.
Overview
11
11
years of professional experience
Work History
Jewelry Consultant
Signet Jewelers Inc.
Akron, OH
09.2021 - Current
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Informed customers of upcoming promotions.
- Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Mentored new sales associates on store return policies and customer service techniques.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Supported loss prevention goals by monitoring shopper behavior.
Personal Injury Paralegal/Case Manager
Patterson Adams
Gastonia, NC
04.2021 - 08.2021
- Requested and obtained medical records for case review and documentation.
- Acted as a liaison between medical insurance companies and clients to negotiate payment.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled and confirmed appointments and meetings for senior management team.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Prepared legal briefs, motions and pleadings.
- Established law library database accuracy by maintaining legal records to regulate disparities and perform updates.
- Communicated with outside vendors on behalf of attorneys and legal departments.
Receptionist/Paralegal
Grier Wright Martinez, PA
Charlotte, NC
10.2019 - 03.2021
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Provided clerical support to seven company employees by copying, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Prepared legal briefs, motions and pleadings.
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Reviewed regulations regarding procedures and requirements for class action suits.
- Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
Paralegal
Law Offices Of Seaton & Bates
Johnson City, TN
04.2019 - 09.2019
- Developed and managed up to 60 Personal Injury and 150 Mass Torts cases
- Liaised between multiple attorneys involved in complex legal issues
- Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs
- Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays
- Investigated facts and laws to determine causes of action and to prepare cases
- Directed and coordinated law office activity, including service of subpoenas and scheduling of depositions
- Supervised appointment scheduling for multiple attorneys and made adjustments and changes through Time Matters application
- Analyzed elements of civil litigation, including evidence gathering and presentation and client counseling, in addition to evaluating jury selection methods processes
- Assisted counsel in preparing answers, providing documentation and information for discovery request
- Addressed client inquiries and updated database information.
- Scheduled consultations for hundreds potential clients.
- Scheduled and confirmed appointments and meetings for senior management team.
Client Care Advocate
DexYP
Bristol, TN
10.2017 - 04.2019
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Resourcefully responded to customer requests for products, services and information
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Answered average of 50 calls per day, addressing customer inquiries, solving problems and providing new product information
- Provided customers with important details about billing, payment processing and support procedures and requirements
- Established rapport with callers to build loyalty and support retention goals.
- Provided detailed information about available services and requirements.
- Called customers to coordinate schedules and set appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
Assistant Manager
Eddie Bauer Outlet
Bristol, TN
07.2017 - 10.2017
- Assigned employees to specific duties to best meet the needs of the store
- Examined merchandise to verify that it was correctly priced and displayed
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customers based on their needs and preferences
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Responded to customer questions and requests in a prompt and efficient manner
- Contacted other store locations to determine merchandise availability
- Prioritized helping customers over completing other routine tasks in the store
- Built relationships with customers to increase likelihood of repeat business
Store Manager
Signet Jewelers- Zales
Asheville, NC
11.2016 - 07.2017
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Assisted customers by answering questions and fulfilling requests.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Recruited, managed and motivated 6-member retail team to give every guest positive and memorable experiences.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Researched issues to obtain appropriate answers to customer inquiries.
- Educated customers on promotions to enhance sales.
- Assisted customers with locating and choosing merchandise in any store department.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Jewelry Consultant
Signet Jewelers- Zales
Bristol, Tennessee
10.2012 - 10.2016
- Examined finished products to verify quality and make final adjustments to meet customers desires and enhance appearances
- Consulted with customers to understand needs, define expectations and discuss budgets for pieces
- Created new jewelry designs and modified existing designs via manual and computer-assisted methods
- Designed multiple types of jewelry, including rings, bracelets and earrings, for business customers and private clients.
Wedding Planning Assistant
Freelance Wedding Planner
Bristol, TN
04.2014 - 04.2016
- Organized venues, budgets, guest lists, catering and event timelines
- Attended and participated in industry events
- Coordinated vendors, timelines and budgets for events
- Assessed events planning services and related costs
- Maintained close communication with clients to mitigate service issues
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
Education
Bachelor of Science - Interdisciplinary Studies
East Tennessee State University
2015
Skills
- Customer/Client Relations
- Strong organizational skills
- Electronic Medical Records
- Medical Records Management
- Account management
- Energetic work attitude
- Money handling
- Administrative support
- Office administration
- Correspondence Distribution
- Time management
- Setting appointments
- Schedule Management
- Key relationship development
Certification
- CNP - Certified Notary Public
Timeline
Jewelry Consultant
Signet Jewelers Inc.
09.2021 - Current
Personal Injury Paralegal/Case Manager
Patterson Adams
04.2021 - 08.2021
Receptionist/Paralegal
Grier Wright Martinez, PA
10.2019 - 03.2021
Paralegal
Law Offices Of Seaton & Bates
04.2019 - 09.2019
Client Care Advocate
DexYP
10.2017 - 04.2019
Assistant Manager
Eddie Bauer Outlet
07.2017 - 10.2017
Store Manager
Signet Jewelers- Zales
11.2016 - 07.2017
Wedding Planning Assistant
Freelance Wedding Planner
04.2014 - 04.2016
Jewelry Consultant
Signet Jewelers- Zales
10.2012 - 10.2016
Bachelor of Science - Interdisciplinary Studies
East Tennessee State University
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