Emily Waner
Louisville,KY
Summary
Skilled client services professional with specialized expertise in performing administrative support, customer service, and business compliance responsibilities. Proven ability in meeting and exceeding client and company expectations. Wishing to contribute these goals into a communications or customer support role that offers greater leadership opportunities and room for growth.
Overview
8
8
years of professional experience
Work History
Healthcare Claims Auditor
The Rawlings Group
10.2015 - 03.2019
- Identified fraudulent activities by conducting detailed audits on suspicious claims, protecting company resources.
- Participated in ongoing professional development opportunities to stay current on industry trends, enhancing personal skill set and benefitting the organization.
- Improved customer satisfaction by providing timely and accurate feedback on submitted claims, facilitating a positive experience.
- Initiated cost containment by conducting thorough audits and data mining.
- Created the training manual for Anthem's client system database and trained peers on how to use the system.
- Worked with the internal IT Department and helped create an automatic update that would change the Coordination of Benefits screen for our Anthem client.
Patient Care Coordinator
EAST END FOOT & ANKLE
01.2014 - 10.2015
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Patient Services Specialists
KIDNEY DISEASE SPECIALISTS OF KENTUCKY
01.2011 - 01.2014
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Education
No Degree - Interior Design
New York Institute of Art And Design
New York, NY02.2021
Bachelor of Arts - Communications
University of Louisville
Louisville, KY01.2015
Associate of Arts - Business Administration
Jefferson Community and Technical College
Louisville, KY01.2012
Skills
- Client Services & Relations
- Administrative Support
- Business Administration
- Communications Leadership
- Business Compliance
- MS Word, Excel, PowerPoint
- Customer Service
- Sales & Marketing
- Database Management
- Documentation Review
- Team Collaboration
- Claims Auditing
- Compliance and regulations
Timeline
Healthcare Claims Auditor
The Rawlings Group
10.2015 - 03.2019
Patient Care Coordinator
EAST END FOOT & ANKLE
01.2014 - 10.2015
Patient Services Specialists
KIDNEY DISEASE SPECIALISTS OF KENTUCKY
01.2011 - 01.2014
No Degree - Interior Design
New York Institute of Art And Design
Bachelor of Arts - Communications
University of Louisville
Associate of Arts - Business Administration
Jefferson Community and Technical College
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