Emily Wanless
Elkins
Summary
Dynamic and dedicated professional with a strong background in customer service, honed at McDonald's. Proven ability to train teams and enhance customer satisfaction through effective communication and a commitment to food safety. Skilled in cash handling and known for reliability and punctuality, consistently exceeding performance goals in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Staff Member
WVWC Wellness Center
08.2024 - Current
- Enforced rules and held customers accountable for not following gym regulations.
- Facilitated clear communication between staff members and management by effectively relaying important information regarding updates or changes in procedures.
- Provided thorough training to new staff members, fostering a team-oriented work environment focused on delivering quality service.
- Maintained a clean and safe workout environment by regularly inspecting equipment and performing necessary repairs.
- Maintained up-to-date knowledge on fitness trends and best practices in order to provide valuable advice to gym members.
- Enhanced gym member satisfaction by providing excellent customer service and promptly addressing concerns.
- Ensured accurate record-keeping of member information by diligently updating database entries when necessary.
Cashier
Babe Ruth Baseball
05.2024 - 08.2024
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Crew Trainer
McDonalds
08.2020 - 04.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
- Maintained a clean dining area for guests, ensuring a positive experience with every visit.
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Education
Arts Administration - Art Business
West Virgina Wesleyan College
Buckhannon, WV05-2027
No Degree -
Elkins High School
Elkins, WV05-2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Reliability and punctuality
- Customer relations
- Professionalism and courtesy
Timeline
Staff Member
WVWC Wellness Center
08.2024 - Current
Cashier
Babe Ruth Baseball
05.2024 - 08.2024
Crew Trainer
McDonalds
08.2020 - 04.2022
Arts Administration - Art Business
West Virgina Wesleyan College
No Degree -
Elkins High School
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