Emily Ward
Manhattan,IL
Summary
Dynamic sales associate with a proven track record at Action Sports Store, excelling in customer service and conflict resolution. Skilled in retail sales and cash handling, I consistently achieved sales goals while creating engaging merchandise displays. Passionate about enhancing customer experiences and fostering team collaboration in fast-paced environments.
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
6
6
years of professional experience
Work History
Sales Associate
Action Sports Store
Frankfort , IL
09.2023 - Current
- Adhered to company initiatives and achieved established goals.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Described merchandise and explained use, operation and care.
- Handled customer complaints in a professional manner.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained records related to sales for store management.
- Prepared merchandise for purchase or rental.
Childcare Provider
Hickory Creek Community Church
Frankfort, Illinois
01.2022 - Current
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
- Encouraged positive interactions between children by providing supervision at all times.
- Observed children's behavior and development, communicate information with parents.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
- Maintained a clean and organized play area.
Pool Server
Crystal Tree Country Club
Orland Park, Illinois
05.2023 - 09.2024
- Stocked server areas with supplies before, during and after shifts.
- Prepared alcoholic beverages according to company recipes for customers.
- Resolved guest complaints to maintain complete customer satisfaction.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
- Attended regular staff meetings to stay updated on new menu items or promotions.
Family Nanny
Self Employed Services
Frankfort, Illinois
05.2022 - 05.2023
- Engaged in creative problem solving techniques when faced with challenging situations.
- Assisted with homework assignments in all subject areas on an as needed basis.
- Provided emotional support during times of stress or transition.
- Managed household tasks such as laundry, light cleaning duties and grocery shopping when necessary.
- Supervised play dates with other families while adhering to safety guidelines.
- Provided full-time care for two children aged 3 and 5, including meal preparation, dressing, bathing, and transportation to activities.
- Encouraged positive behavior by providing clear expectations and consistent discipline techniques.
Crew Member
Emagine Entertainment
Frankfort, IL
11.2018 - 03.2020
- I served as a 'runner', meaning I was put in many different positions
- I was able to be on top of my position of the day and help out wherever I was needed
Education
High school diploma -
Lincoln Way West High School
New Lenox, IL05.2019
Some College (No Degree) -
Joliet Junior College
Joliet, ILSkills
- Cleaning Experience
- Food Preparation
- Cash Handling
- Busser
- Cashiering
- Food Service
- Commercial Cleaning
- Retail Sales
- Food Safety
- Food Handling
- Heavy Lifting
- Computer Skills
- Customer service
- Conflict resolution
- Team collaboration
- Communication skills
Additional Information
During the end of 2020 into 2021, I was sick with end stage renal failure. I had a kidney transplant in September of 2021 and I am ready to go back in the work force.
Timeline
Sales Associate
Action Sports Store
09.2023 - Current
Pool Server
Crystal Tree Country Club
05.2023 - 09.2024
Family Nanny
Self Employed Services
05.2022 - 05.2023
Childcare Provider
Hickory Creek Community Church
01.2022 - Current
Crew Member
Emagine Entertainment
11.2018 - 03.2020
High school diploma -
Lincoln Way West High School
Some College (No Degree) -
Joliet Junior College