Summary
Overview
Work History
Education
Skills
Volunteer for BHEMP and Ignite Youth Incorporated
Languages
Timeline

Emily Washington

Lead Server
St. Petersburg,FL

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

15
15
years of professional experience

Work History

Restaurant Front of House Manager

22 SouthFood Hall
10.2022 - 11.2023
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission
  • Developed and implemented marketing initiatives to increase sales and revenue
  • Purchased food and cultivated strong vendor relationships
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods
  • Performed cash handling activities and secured nightly bank deposits
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport
  • Developed unique events and special promotions to drive sales
  • Oversaw food preparation and monitored safety protocols
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction
  • Verified prepared food met standards for quality and quantity before serving to customers
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
  • Maximized quality assurance by completing frequent line checks
  • Addressed guest concerns and resolved all issues to guests' satisfaction
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability
  • Coordinated with suppliers to establish timely delivery of food and beverage items
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
  • Collaborated with chefs to create seasonal menus and promotional offers
  • Motivated staff to perform at peak efficiency and quality
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
  • Coordinated with catering staff to deliver food services for special events and functions
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement
  • Adhered to safe work practices, food safety regulations, and corporate guidelines
  • Implemented effective inventory control systems to reduce food spoilage and waste
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations
  • Managed staff schedules and maintained adequate coverage for all shifts
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly
  • Resolved guests complaints while maintaining positive customer environment

Lead Server/Front of House Team Member

BobEvans Restaurant
06.2016 - 04.2020
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Utilized safety devices and procedures to protect personnel and equipment.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Developed and implemented process improvement strategies.
  • Facilitated collaboration between production and other departments.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Held weekly team meetings to inform team members on company news and updates.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Trained 25 new employees, instructing each in use of machinery, standard operating procedures and company policies.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Supported needs of 50- person wait staff who attended to specific needs of countless customers daily for fine dining restaurant with social relevancy and intentionality
  • Conducted meetings with management to discus operational issues and develop ways to improve services
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions
  • Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff
  • Checked guests' identification before serving alcoholic beverages
  • Answered customers' questions, recommended items, and recorded order information
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage
  • Processed orders and sent to kitchen employees for preparation
  • Kept register accurate through correct billing, payment processing, and cash management practices
  • Oversaw daily operations of service team, delegated tasks, and trained new staff
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives
  • Observed servers to provide feedback and coaching in areas requiring improvement
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Increased sales significantly by upselling higher-end products to customers
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas

Lead Hostess/Cashier Team Lead

Denny's Restaurant
11.2008 - 06.2016
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Performed cash, card and check transactions to complete customer purchases.
  • Set up new sales displays each week with fresh merchandise.
  • Stocked, tagged and displayed merchandise as required.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Built relationships with customers to encourage repeat business.
  • Tallied cash drawer at beginning and end of each work shift.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Answered questions about store policies and addressed customer concerns.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Advised customers about special offerings and menu items to help drive sales
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
  • Backed up servers by checking on tables and retrieving items for guests
  • Maintained balanced cash drawer with correct money values and accurate documentation
  • Took initial drink orders and relayed information to wait or bar staff
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems
  • Seated patrons based on guest preferences and seating availability
  • Promoted business loyalty by fostering positive customer relationships
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Completed daily side work and opening and closing duties without fail
  • Opened and closed seating sections according to volume of guests
  • Answered customer questions about hours, seating, and menu information
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations
  • Accommodated special seating requests for guests to enhance satisfaction
  • Relayed guest comments or suggestions to manager on duty for further action
  • Monitored seating area and checked restrooms regularly to keep spotless
  • Input orders accurately into POS terminal, split bills and accepted payments
  • Provided patrons with estimated waiting times during peak service hours
  • Answered phone calls to take orders, give information and document reservations
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
  • Assigned patrons to tables suitable for needs and restaurant section rotation
  • Delivered pick-up and curbside orders to guests
  • Used cash registers and credit card machines to cash out customers
  • Minimized customer service complaints by expertly managing customer expectations during busy periods
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
  • Rearranged tables and chairs for large parties and retrieved high chairs for children

Education

No Degree - Communication And Hospitality

St. Petersburg College, Clearwater, FL
12.2023
  • Extracurricular Activities:

High School Diploma -

Boca Ciega High School, Gulfport, FL
06.1994

Skills

  • Staff supervision
  • Health department inspections
  • Service prioritization
  • Pre-shift walk-through
  • Hiring
  • Training and mentoring
  • Performance evaluation
  • Quality Standards
  • Kitchen equipment operation and maintenance
  • Cost controls
  • Kitchen staff coordination

Volunteer for BHEMP and Ignite Youth Incorporated

I am the Hospitality Manger, I am in charge of all the planning and set-up of the decoration and guest relations of any events the organization have schedule. I am responsible for the successful flow of all events.

Languages

ASL
Elementary

Timeline

Restaurant Front of House Manager - 22 SouthFood Hall
10.2022 - 11.2023
Lead Server/Front of House Team Member - BobEvans Restaurant
06.2016 - 04.2020
Lead Hostess/Cashier Team Lead - Denny's Restaurant
11.2008 - 06.2016
St. Petersburg College - No Degree, Communication And Hospitality
Boca Ciega High School - High School Diploma,

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Emily WashingtonLead Server