Emily Watermeier
Burwell,NE
Summary
Dedicated customer service professional with over three years experience in delivering exceptional support and solutions. Results-driven leader with positive attitude and passion for high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Apple Support Senior Advisor
Transcom
03.2021 - 10.2024
- Isolating and troubleshooting technical problems for Apple devices
- Supporting customers with billing issues
- Supporting customers with warranty and extended warranty options
- Experience with inbound calls and following up with customers when necessary
- Ability to handle high-pressure situations and resolve customer complaints efficiently
- Experience working as a subject matter expert
- Developed personal rapport with each client to maintain customer loyalty
Receptionist
Lexus of Lincoln
01.2020 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
Assistant Spa Coordinator
Center Spa & Studio
07.2018 - 11.2019
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
- Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
Education
Associate Degree -
Southeast Community College
Lincoln, NESkills
- Problem solving
- Customer service
- Relationship building
- Empathy & patience
- Communication
- Technical support
- Billing resolution
- Time management
Timeline
Apple Support Senior Advisor
Transcom
03.2021 - 10.2024
Receptionist
Lexus of Lincoln
01.2020 - 07.2021
Assistant Spa Coordinator
Center Spa & Studio
07.2018 - 11.2019
Associate Degree -
Southeast Community College
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