Emily Watson
Conroe,TX
Summary
Dynamic and results-driven professional with extensive experience at Walk On's Sports Bistreaux, excelling in customer service and multitasking. Proven ability to enhance sales through effective upselling techniques and maintain high service standards. Strong team collaborator with a solid foundation in food service knowledge and problem-solving skills, ensuring exceptional dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Walk On's Sports Bistreaux
09.2024 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Processed orders accurately using point-of-sale system to ensure timely delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new team members on service protocols and menu knowledge.
- Upsold menu items to increase sales while ensuring customer satisfaction.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Manager
Double Dave's Pizza
10.2022 - 06.2024
- Streamlined team workflows to enhance operational efficiency and productivity.
- Implemented training programs for staff to improve service quality and customer satisfaction.
- Managed inventory levels, ensuring timely replenishment and accurate stock records.
- Collaborated with cross-functional teams to optimize project delivery timelines and outcomes.
- Developed standard operating procedures to ensure compliance with safety regulations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Science - Psychology
Sam Houston State University
Huntsville, Texas, TXSkills
- Customer service
- Strong multitasking
- Team collaboration
- Liquor, wine, and food service knowledge and certification
- Point of sale (POS) system operations
- Food service etiquette
- Reliability and punctuality
- Upselling techniques
- Menu memorization
- Complex Problem-solving
Certification
TABC and Food Handlers
Languages
Spanish
Professional Working
Timeline
Waitress
Walk On's Sports Bistreaux
09.2024 - Current
Manager
Double Dave's Pizza
10.2022 - 06.2024
Associate of Science - Psychology
Sam Houston State University