Emily Watt
The Woodlands,TX
Summary
Personable Client Relationship Specialist with superior competencies in planning, coordinating and ensuring successful completion of client projects. Well-positioned to identify and resolve problems during frequent client interactions. Strong communication skills with proficiency in client relationship-building.
Overview
9
9
years of professional experience
Work History
Shop Manager
The Teacher Creature Store
11.2022 - 10.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Created employee schedules to align coverage with forecasted demands.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Developed new promotional campaigns to attract new customers.
Photographer
Ashley's Nostalgia
09.2022 - 12.2022
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Edited, toned, captioned, and uploaded photographs for publication.
- Photographed high-quality images for various print and digital projects.
Assistant Manager
Genghis Grill - Build Your Own Stir Fry
03.2020 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Bartender
Mi Cocina
12.2016 - 08.2017
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Lifeguard
The Woodlands Township
03.2015 - 08.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
Education
Private Pilot's License - Aeronautics
United Flight Systems
Spring, TX2023
High School Diploma -
The Woodlands College Park High School
The Woodlands, TX05.2017
Skills
- Budget Adherence
- Employee Scheduling
- POS Systems
- Staff Recruitment
- Customer Service
- Employee Management
- Employee Development
- Financial Oversight
- Resource Allocation
- Inventory Management
- Customer Retention
- Quality Assurance
Timeline
Shop Manager
The Teacher Creature Store
11.2022 - 10.2023
Photographer
Ashley's Nostalgia
09.2022 - 12.2022
Assistant Manager
Genghis Grill - Build Your Own Stir Fry
03.2020 - 09.2022
Bartender
Mi Cocina
12.2016 - 08.2017
Lifeguard
The Woodlands Township
03.2015 - 08.2017
Private Pilot's License - Aeronautics
United Flight Systems
High School Diploma -
The Woodlands College Park High School
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