Summary
Overview
Work History
Skills
Timeline
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Emily Watt

Middleboro,MA

Summary

Confident Staffing Manager with deep commitment to organizational development. Driven to locate top talent through consistent prospecting and interviewing. Leverages social media knowledge and job boards to liaise with potential candidates and drive company exposure. Trained in conflict management and leadership.

Overview

10
10
years of professional experience

Work History

Staffing Administrator

Amazon
11.2019 - Current
  • Elevated team performance in Candidate Excellence Experience audits from 73% to 85% through rigorous adherence to Standard Operating Procedures.
  • Facilitated smooth candidate onboarding by resolving technical issues, ensuring accurate scheduling, and verifying information in the Candidate Management Portal.
  • Analyzed employment data and prepared comprehensive end-of-day reports, contributing to data-driven decision-making processes.
  • Served as a go-to resource for team members, providing guidance on SOPs, candidate applications, and ASL accommodations to enhance overall efficiency.
  • Cultivated a high-performing team by training over 30 colleagues, emphasizing customer obsession, punctuality, and quality-controlled workspaces.
  • Fostered a high-performing team culture through targeted training initiatives, emphasizing customer obsession and quality-controlled workspaces.

Process Guide

Amazon
07.2015 - 11.2019
  • Led training initiatives enhancing onboarding efficiency and fostering talent development within the warehouse, resulting in career advancements
  • Maintained impeccable organization of shelves, workstations, and pallet areas, ensuring a safe work environment and optimizing operational efficiency
  • Cultivated a supportive learning environment for over 300 New Hires as a Learning Ambassador, facilitating knowledge transfer and skill development across multiple warehouse functions
  • Pioneered cross-functional expertise by mastering Problem Solve, Inbound, Outbound, and TDR processes, enhancing operational flexibility and productivity
  • Orchestrated efficient product staging and sorting operations, utilizing pallet jacks to optimize warehouse logistics and streamline loading processes

Cashier / Returns Associate

Christmas Tree Shops
08.2014 - 08.2015
  • Streamlined customer service processes, enhancing satisfaction rates and boosting client retention through personalized product recommendations and issue resolution.
  • Mentored more than 20 new hires on best practices and protocols, fostering a cohesive team environment while reducing process gaps and improving overall efficiency.
  • Implemented creative solutions to address customer inquiries, transforming routine interactions into opportunities for upselling and brand loyalty enhancement.
  • Maintained meticulous quality control standards, ensuring consistent adherence to company policies and significantly elevating the customer experience.
  • Cultivated positive customer relations through empathetic communication, swiftly resolving complex issues and turning potentially negative experiences into positive outcomes.

Skills

  • American Sign Language
  • Applicant Tracking Systems
  • Conflict Resolution
  • Customer Service
  • Documentation and Recordkeeping
  • Employee Orientation
  • Google Classroom
  • Mac OS/ PC OS
  • Microsoft Office Suite
  • New Hire Orientation
  • Schedule Processing
  • Training and Development

Timeline

Staffing Administrator

Amazon
11.2019 - Current

Process Guide

Amazon
07.2015 - 11.2019

Cashier / Returns Associate

Christmas Tree Shops
08.2014 - 08.2015

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Emily Watt