Hi, I’m
Emily Watts
Shelbyville,TN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
years of professional experience
Work History
Jersey Mike's SubsFranklin, TN
Assistant Manager
12.2023 - Current
Job overview
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
WalmartMurfreesboro, TN
Price Change Team Member
08.2022 - 12.2023
Job overview
- Reviewed and updated pricing information in the company database to ensure accuracy.
- Identified discrepancies between current prices and those listed in the database, resolving issues quickly.
- Collaborated with other departments to create strategies for successful implementation of pricing changes.
- Communicated regularly with vendors regarding product availability, pricing, delivery times.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Jersey Mike's SubsMurfreesboro, TN
District Manager
10.2017 - 07.2022
Job overview
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Adhered to all health department regulations regarding food storage and preparation.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Optimized profits by controlling food, beverage and labor costs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Explained goals and expectations required of trainees.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Oversaw regional and local sales managers and staff.
- Identified opportunities for process improvement across multiple locations within the district.
AmazonMurfreesboro, TN
Stower
09.2018 - 02.2019
Job overview
- Stowed merchandise in designated areas of the warehouse, including shelves, racks and bins.
- Handled hazardous materials according to standard safety regulations.
- Cleaned work area on a daily basis and performed general housekeeping duties as needed.
- Used handheld scanner to sort products onto appropriate shelves daily.
- Picked customer orders to sort, pack and prepare orders for shipment.
Education
Oakland High SchoolMurfreesboro, TN
from Business Management
05-2021
Skills
- Operations Management
- Product and service knowledge
- Sales monitoring
- Task Delegation
- Staff Training and Development
- Strategic Planning
- Orientation and training
- Sales Reporting
- Team motivation
- Recruitment and hiring
References
References available upon request.
Timeline
Assistant Manager
Jersey Mike's Subs
12.2023 - Current
Price Change Team Member
Walmart
08.2022 - 12.2023
Stower
Amazon
09.2018 - 02.2019
District Manager
Jersey Mike's Subs
10.2017 - 07.2022
Oakland High School
from Business Management
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