Emily Watts
Cornettsville,United States
Summary
Dynamic Case Manager at Kentucky River Area Development District, adept at problem-solving and client advocacy. Successfully developed comprehensive case management plans, enhancing client satisfaction through effective care coordination. Skilled in case documentation and active listening, ensuring compliance and empowering clients to achieve their goals.
Developed strong client support and resource coordination skills in fast-paced environment. Demonstrates excellent problem-solving abilities and effective communication techniques. Seeking to transition into new field to leverage and expand these skills for impactful client-focused work.
Overview
1
1
year of professional experience
Work History
Case Manager
Kentucky River Area Development District
03.2025 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Conducted monthly visits with 30+ clients
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Bank Teller
Community Trust Bank
12.2024 - 02.2025
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Processed customer transactions promptly, minimizing wait times.
Education
Associate of Science - Human Services
Hazard Community And Technical College
Hazard, KY08-2024
High School Diploma -
Hazard High School
Hazard, KY05-2022
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Conflict resolution
- Client advocacy
- Care coordination
- Email and telephone etiquette
- Case needs assessment
- Home visits and inspections
- Attention to detail
- Money handling
- Deposit and withdrawal management
- Scheduling
- Switchboard
- Microsoft Applications
Timeline
Case Manager
Kentucky River Area Development District
03.2025 - Current
Bank Teller
Community Trust Bank
12.2024 - 02.2025
Associate of Science - Human Services
Hazard Community And Technical College
High School Diploma -
Hazard High School
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