Emily Jackson
East Lansing,MI
Summary
Dynamic individual with hands-on experience in healthcare and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
SOS Tech
University of Michigan Sparrow Hospital
08.2024 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Performed thorough cleaning and maintenance of facilities to ensure a safe and hygienic environment.
Home Health Aide
Daily’s Living
11.2023 - 03.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Trained new staff members on best practices for home health care.
- Maintained cleanliness and hygiene by effectively cleaning the neck area for patients.
- Provided compassionate care and assistance to a paraplegic patient, ensuring comfort and safety.
- Sanitized and maintained colonoscopy bags to ensure a clean and safe environment for patients.
- Performed suctioning of tracheostomy tubes to maintain patient airway patency.
- Maintained cleanliness and hygiene by regularly emptying and sanitizing urinary drainage bags.
Youth Group Program Coordinator
One Love Global
03.2020 - 11.2023
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Designed program implementation and maintenance plan.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Improved team collaboration with establishment of regular coordination meetings and updates.
- Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.
- Enhanced community outreach by developing and implementing innovative marketing strategies.
- Facilitated partnerships with local organizations to expand program offerings, broadening community impact.
- Increased participant engagement by tailoring program content to meet diverse community needs.
- Monitored and evaluated program outcomes, applying findings to refine and improve future initiatives.
- Engaged with youth to foster a supportive and inclusive environment.
- Guided high school students in developing leadership skills through interactive programs.
- Spearheaded volunteer recognition program that boosted volunteer retention and engagement.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Improved program offerings based on changing trends, audience feedback and directives from station owners.
- Oversaw staff schedules and assignments to handle programming demands.
- Developed comprehensive training materials for volunteers, elevating quality of program delivery.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
Team Member
Tropical Smoothie Cafe
01.2018 - 02.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Monitored and verified merchandise for proper prices and labels.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Enhanced team collaboration by organizing weekly meetings to discuss project progress and address any challenges.
- Reduced wait times for customers by implementing more efficient checkout process.
- Increased sales through effective product placements and persuasive communication skills.
- Participated in community events, strengthening store's local engagement and reputation.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Boosted team morale and productivity with recognition programs and constructive feedback.
- Developed marketing materials to promote in-store events and special promotions.
- Contributed to store's online presence by updating website and social media platforms with current promotions.
- Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.
- Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
- Facilitated team training sessions, improving overall performance and knowledge of best practices.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Assisted in inventory management to prevent stock shortages and overages.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
- Improved customer satisfaction by quickly helping each person find desired items.
- Streamlined workflow for increased efficiency, introducing digital tool for task management.
- Prepared meals according to established recipes and standards.
- Prepared high-quality smoothies to meet customer preferences and ensure satisfaction.
Tutor
The Learning People
11.2017 - 09.2018
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Facilitated group tutoring sessions for enhanced collaborative learning and problem-solving skills.
- Boosted students' test scores with tailored tutoring sessions focused on individual learning styles and needs.
- Utilized technology effectively in classroom to provide interactive and engaging educational experiences.
- Implemented strategies to manage classroom behavior effectively, creating conducive learning environment for all students.
- Adapted teaching strategies to accommodate shift to remote learning, ensuring continuity in education during challenging times.
- Collaborated with parents to support student learning and address any academic or behavioral concerns.
- Improved literacy rates among students through innovative reading and comprehension strategies.
- Maintained up-to-date knowledge of educational best practices and incorporated them into teaching methods.
- Fostered safe and inclusive classroom environment where all students felt valued and able to contribute.
- Assisted students in developing study skills and strategies.
- Engaged with children to enhance their learning experience and foster academic growth.
- Organized and led educational field trips to enhance experiential learning.
- Facilitated engaging arts and crafts sessions to enhance creativity and artistic skills among students.
- Facilitated team bonding activities for children, enhancing their collaborative skills and fostering a supportive learning environment.
Education
Everett High School
Lansing, MI05.2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Verbal communication
- Problem resolution
- Decision-making
- Organization and time management
- Active listening
- Calm under pressure
- Organizational skills
- Computer skills
- Critical thinking
- Excellent communication
- Multitasking Abilities
- Multitasking
- Dependable and responsible
- Flexible and adaptable
- Attention to detail
- Time management
Timeline
SOS Tech
University of Michigan Sparrow Hospital
08.2024 - 11.2024
Home Health Aide
Daily’s Living
11.2023 - 03.2024
Youth Group Program Coordinator
One Love Global
03.2020 - 11.2023
Team Member
Tropical Smoothie Cafe
01.2018 - 02.2019
Tutor
The Learning People
11.2017 - 09.2018
Everett High School
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