Emily Wayer
Battle Creek,MI
Summary
History of satisfying patients, maintaining records and increasing sales with a hardworking and disciplined approach. Proficient in documentation, schedule coordination and office management. Familiar with audiology testing protocols and current device offerings.
Overview
4
4
years of professional experience
Work History
Licensed Hearing Instrument Specialist
HearingLife
08.2022 - Current
- Educated clients about how to properly use, maintain and store devices.
- Used marketing and sales strategies to promote business and increase revenue.
- Fit devices for maximum comfort and effectiveness.
- Counseled patients and families on communication strategies and effects of hearing loss.
Patient Care Coordinator
HearingLife
09.2019 - 08.2022
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Education
Bachelor of Science - Healthcare Administration
Eastern Michigan University
Ypsilanti, MI06.2019
Skills
Scheduling and calendar management
Records Administration
Telephone etiquette
Team collaboration
Timeline
Licensed Hearing Instrument Specialist
HearingLife
08.2022 - Current
Patient Care Coordinator
HearingLife
09.2019 - 08.2022
Bachelor of Science - Healthcare Administration
Eastern Michigan University
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