EMILY WEBB
Knoxville,TN
Summary
Dedicated and compassionate Registered Nurse (RN) with 10 years experience in providing exceptional patient care across inpatient, outpatient, and remote settings. Proven expertise in case management, ensuring comprehensive and coordinated care for diverse patient populations. Certified Case Manager (CCM) with a strong commitment to patient advocacy, safety and satisfaction. Adept at developing and implementing care plans, monitoring patient progress, and collaborating with multidisciplinary teams to achieve optimal health outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
RN Case Manager
BlueCross BlueShield Of Tennessee Inc.
Chattanooga, TN
09.2024 - Current
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
Nurse Care Manager
Landmark Health/Optum
08.2022 - 09.2024
- Reduced hospital readmissions by closely monitoring patients'' progress and adjusting care plans as needed.
- Assessed healthcare needs and monitored effectiveness and progress plans to achieve desired outcomes.
- Streamlined workflow efficiency by collaborating with team members to optimize utilization of resources and prevent gaps in care.
- Improved patient outcomes by implementing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
Registered Nurse
Healogics/University Health Systems
Knoxville, TN
03.2020 - 07.2022
- University Wound Care Center
- Worked closely with wound care physicians and assisting with debridements
- Worked to ensure patients receive all necessary and appropriate items and resources (DME, Home Health, referring to other specialities when applicable) to provide them the best environment for healing
- Served as interim clinical nurse manager from 02/2022 to 04/2022, where I was responsible for staffing, overseeing documentation/billing, supply ordering, and a reference for any clinical needs/concerns
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Registered Nurse
Covenant Health/Restorix
Knoxville, TN
12.2017 - 03.2020
- Fort Sanders Wound Treatment Center
- Provided care for patients with chronic wounds
- This includes wound assessment, wound treatment, patient education, and collaboration with the healthcare team to ensure successful wound healing
- Case managed for a group of patients and assisted with debridements
Registered Nurse
Covenant Health
Knoxville, TN
03.2015 - 12.2017
- Utilized interpersonal, communication and collaborative abilities to provide care for a group of patients
- Monitored patient status and ensured appropriate intervention completed when necessary
- Assessed, planned, implemented and evaluated patient care plans in consultation with other healthcare professionals
- Educated patients and their families in surgical procedures and post operative care
- Administered prescribed medications
- Assessed healthcare needs and monitored effectiveness and progress plans to achieve
Education
Bachelor Of Science - Nursing
Capella University
Minneapolis08.2024
Associate of Applied Science - Nursing
Walters State Community College
Morristown, TN01.2014
Associate Degree - Medical Administrative Assistant
Pierce College
Lakewood, WA01.2010
Skills
- Strong clinical judgment
- Patient education
- Case management
- Time management
- Clinical documentation
- Microsoft Office
- Patient advocacy
- Team work and collaboration
- Flexibility and adaptability
- Empathy and interpersonal skills
- Care coordination
- Chronic disease management
- Discharge planning
- Multidisciplinary approach
Certification
- Certified Case Manager (CCM) Certificate number 4269083
Timeline
RN Case Manager
BlueCross BlueShield Of Tennessee Inc.
09.2024 - Current
Nurse Care Manager
Landmark Health/Optum
08.2022 - 09.2024
Registered Nurse
Healogics/University Health Systems
03.2020 - 07.2022
Registered Nurse
Covenant Health/Restorix
12.2017 - 03.2020
Registered Nurse
Covenant Health
03.2015 - 12.2017
Associate of Applied Science - Nursing
Walters State Community College
Associate Degree - Medical Administrative Assistant
Pierce College
Bachelor Of Science - Nursing
Capella University