Summary
Overview
Work History
Education
Skills
Timeline
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Emily Webb

Greenville,SC

Summary

I’m driven by helping people — whether that means providing exceptional customer experiences or helping small businesses thrive. With six years of experience in real estate investment and business operations, I’ve developed strong communication, problem-solving, and organizational skills that translate seamlessly into customer service.


As a former COO of a small business, I managed daily operations, led a team of 8–10 employees, and built efficient systems to improve client satisfaction and team productivity. I bring both hands-on service skills and big-picture thinking — balancing empathy and efficiency to ensure every interaction builds trust and delivers value.


I’m now seeking a part time customer service role where I can use my leadership, communication, and organizational strengths to make a positive impact on customers and support the success of the company.

Overview

18
18
years of professional experience

Work History

Chief Operating Officer

MMC Home Solutions
02.2020 - Current


  • Oversaw sales, marketing, and customer relations with a focus on professionalism, responsiveness, and high-quality service.
  • Developed and implemented operational systems that improved communication, increased efficiency, and enhanced customer satisfaction.
  • Trained and supported team members to deliver excellent client care, clear communication, and consistent follow-up.
  • Collaborated with homeowners, buyers, and vendors to resolve issues quickly and effectively, maintaining a reputation for integrity and reliability.
  • Successfully balanced business growth with a personalized, service-oriented approach, helping the company achieve record revenue and a 15% faster sales cycle.

Scorekeeper

Sno-King Hockey
11.2018 - 12.2019
  • Maintained accurate game records, collaborated with officials and staff, and demonstrated strong attention to detail and communication skills in a fast-paced environment.

Restaurant Service

IKEA
06.2017 - 10.2018
  • Provided outstanding customer service, supported kitchen operations, and maintained high standards of cleanliness and organization.

Behavioral Therapist

Independent Contractor
01.2008 - 12.2016
  • Worked one-on-one with special needs students to deliver individualized behavioral and learning support.
  • Partnered with parents, teachers, and multidisciplinary teams to ensure consistent strategies and positive reinforcement outcomes.
  • Maintained detailed documentation, demonstrating strong communication and organization skills.

Education

Multi-Categorical Special Education -

Bob Jones University
Greenville, SC
01.2009

Skills

  • Operations Management
  • Customer Service
  • Team Leadership
  • Communication
  • Training & Mentorship
  • Process Improvement

Timeline

Chief Operating Officer

MMC Home Solutions
02.2020 - Current

Scorekeeper

Sno-King Hockey
11.2018 - 12.2019

Restaurant Service

IKEA
06.2017 - 10.2018

Behavioral Therapist

Independent Contractor
01.2008 - 12.2016

Multi-Categorical Special Education -

Bob Jones University
Emily Webb