Emily Webster
Amherst
Summary
Detail-oriented associate agent with expertise in account management and personalized insurance solutions. Proven track record of enhancing client satisfaction and loyalty through tailored service. Strong communication and problem-solving skills drive effective client interactions and solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate Agent
VA Farm Bureau
Richmond
04.2024 - Current
- Provided tailored insurance advice to meet individual client needs.
- Managed client accounts to ensure timely policy renewals and updates, enhancing client satisfaction.
- Conducted risk assessments to identify and address coverage gaps.
- Collaborated with underwriters to secure optimal coverage tailored to client needs.
- Monitored insurance coverages, adapting to evolving client circumstances to minimize risk exposure.
- Achieved repeat business through personalized service and strong relationship management.
Member Service Specialist
VA Farm Bureau
Richmond
06.2022 - Current
- Processed policy changes and renewals for member accounts efficiently.
- Educated members on benefits with VAFB.
- Facilitated communication between members and insurance agents to improve member support.
- Coordinated member events to increase community engagement.
- Assisted members with inquiries regarding insurance products and services.
- Processed claims efficiently while maintaining compliance with company guidelines.
- Responded to customer inquiries and problems to promote great service.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Developed and implemented tailored insurance plans for clients based on individual needs.
Customer Service Representative
Richard Buck State Farm Insurance
Amherst
06.2019 - 11.2021
- Educated customers on coverage options and insurance policy details to empower informed decision-making.
- Resolved client issues through effective communication and problem-solving.
- Collaborated with team members to refine customer service practices, enhancing customer satisfaction.
- Maintained current knowledge of insurance products and industry developments for effective support.
- Scheduled appointments and follow-ups for timely client consultations.
- Processed claims and documented client interactions
Education
Associate of General Studies -
Central Virginia Community College
Lynchburg, VA05-2017
High School Diploma -
Amherst County High School
Amherst, VA05-2016
Skills
- Insurance compliance and customer relations
- Account management
- Product knowledge
- Policy writing
- Documentation accuracy
- Problem solving
- Time management
- Effective communication
Certification
- Health and Life
- Property and Casualty
- Notary Public
Timeline
Associate Agent
VA Farm Bureau
04.2024 - Current
Member Service Specialist
VA Farm Bureau
06.2022 - Current
Customer Service Representative
Richard Buck State Farm Insurance
06.2019 - 11.2021
Associate of General Studies -
Central Virginia Community College
High School Diploma -
Amherst County High School