Summary
Overview
Work History
Education
Skills
Timeline
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Emily Wecher

Aurora,CO

Summary

An energetic and enthusiastic individual looking for a new position. Retail sales experience together with my communication skills provide a solid basis. Motivated, team-orientated with integrity and a strong work ethic, I am seeking an opportunity to prove myself with your company.

Overview

4
4
years of professional experience

Work History

Front Desk Coordinator

Cherry Creek Dental Group
01.2023 - Current
  • Greet patients when they arrive at the dentist's office
  • Schedule appointments for patients
  • Maintain patient accounts and records
  • Prepare and send patient bills
  • Assist patients in filling out required intake and medical forms
  • Confirm appointments with patients via phone
  • Manage and organize specialist referrals
  • Inform patients of payment options if applicable
  • Perform basic accounting tasks such as taking patient payments and preparing billing statements

Human Resources Administrator

Waxie Sanitary Supply
05.2022 - 01.2023
  • Maintain employee records and manage payroll for a staff of 65 employees
  • Complete onboarding for all new employees
  • Conducted interviews; set up pre-placement evaluations and drug screens with nurse; hired employees
  • Directed leadership with compliance of employment standards such as FMLA and ADA as well as resolving workplace conflicts
  • Handled Unemployment Hearings verifying fairness, accurate responses, and appropriate challenges to all claims and to protect legitimate business interests
  • Aided inquiries and general questions from associates with regard to payroll and benefits
  • Coordinate with IT department on all office equipment
  • Purchasing office supplies and equipment and maintaining proper stock levels.

Department Manager

H&M
01.2021 - 02.2022
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees
  • Developed succession plans and promotion paths for all staff
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Department Supervisor

H&M
04.2019 - 01.2021
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Education

Some College (No Degree) -

Florida SouthWestern State College
Fort Myers, FL

Skills

  • Microsoft Office
  • Data Entry
  • Cooperative Relationships
  • File Management
  • Multi-Line Phone Systems
  • Administrative Support
  • Appointment Setting
  • Staff Supervision
  • Credit and Cash Payments
  • Conflict Resolution
  • Critical Thinking
  • Invoice Preparation and Processing

Timeline

Front Desk Coordinator

Cherry Creek Dental Group
01.2023 - Current

Human Resources Administrator

Waxie Sanitary Supply
05.2022 - 01.2023

Department Manager

H&M
01.2021 - 02.2022

Department Supervisor

H&M
04.2019 - 01.2021

Some College (No Degree) -

Florida SouthWestern State College

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Emily Wecher