Summary
Overview
Work History
Education
Skills
Timeline
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Emily Weisenbeck

Eau Claire,WI

Summary

19 Years experience in the Transportation/Logistics industry in a wide range of positions. Passionate about leadership and mentoring.

Overview

18
18
years of professional experience

Work History

Sales/Operations Manager

General Transportation Inc
02.2023 - Current
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
  • Managed accounts to retain existing relationships and grow share of business.
  • Built relationships with customers and community to establish long-term business growth.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Customer Service Team Leader

Marten Transport
10.2005 - 02.2023
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Leveraged data-driven insights to identify patterns in customer inquiries, enabling proactive process improvements.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Facilitated regular team meetings to discuss progress, challenges, and areas for improvement.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Led by example through consistently maintaining excellent performance standards.

Education

High School Diploma -

Independence High School
Charlotte, NC
05.1997

Skills

  • Time Management
  • Analytical problem solver
  • Employee Retention
  • Operations Management
  • Business development and planning
  • Sales Leadership
  • Collaborative mindset
  • Staff Training and Development
  • Customer Service
  • National account management
  • Goal Setting and Achievement

Timeline

Sales/Operations Manager

General Transportation Inc
02.2023 - Current

Customer Service Team Leader

Marten Transport
10.2005 - 02.2023

High School Diploma -

Independence High School

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Emily Weisenbeck