Emily Wentzlaff
Le Sueur,MN
Summary
Dedicated customer-oriented professional with over 14 years of experience in Healthcare. Experience in handling high volume client requests in a fast paced environment. Familiar with handling various calls and requests on a daily basis while consistently resolving customer issues and maintaining a positive attitude. Thoroughly enjoys working with people and understands the importance of customer satisfaction.
Overview
16
16
years of professional experience
Work History
Migration Engineer (PAC/RIS)
DesAcc
08.2023 - 11.2024
- Lead the delivery of data migrations through planning, discovery, design, implementation, testing and verification.
- Management of multiple migrations, working closely with clients and teams communicating specific migration requirements through email and conference calls.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Acuo VNA Subject Matter Expert
NYU Langone
05.2023 - 08.2023
- Served as an expert for resolving technical challenges, enabling smoother project progression.
- VNA expert role that lead and guided overall stabilization as well as ongoing support.
- Resolved batch store issues ensuring increased VNA speed.
Migration Engineer
Lexmark/ Hyland
01.2014 - 04.2023
- Perform, implement and manage complex large volume data migrations from discovery, configuring of data cleansing as necessary, monitor and validate the data migrated
- Build, engage and retain great customer relations and communication through weekly conference calls, daily customer requests, email and troubleshooting
- Strong understanding of data migration strategies and best practices while maintaining accuracy with a timeline
- Navigate and manage a high volume of projects across multiple customer sites through detailed organization and time management skills
- Build, ship and track company servers to and from customer sites
Software Support Engineer
Acuo Technologies/ Lexmark
01.2009 - 01.2014
- Provide product support for customer phone, email and web based support requests
- Display exceptional customer service while working highly diverse customer sites
- Decision making in determining when to escalate customer issues to development or management
- Monitor customer sites, provide on call and after hours/weekend support, prep and perform customer upgrade
Education
Networking Services Degree -
South Central College
01.2009
Skills
- PACS/VNA - DICOM / Storage Migration
- VNA
- RIS
- HL7
- SQL
- Salesforce
- Financial Force
- CRM
- MS Word
- Excel
- OneNote
- Teams
- Microsoft Windows 2000
- Windows XP
- Windows 7
- Organizational Skills
- Attention to detail
- Adaptable
- Communication and Collaboration
- Highly Dependable
- Experience in Escalated situations
Timeline
Migration Engineer (PAC/RIS)
DesAcc
08.2023 - 11.2024
Acuo VNA Subject Matter Expert
NYU Langone
05.2023 - 08.2023
Migration Engineer
Lexmark/ Hyland
01.2014 - 04.2023
Software Support Engineer
Acuo Technologies/ Lexmark
01.2009 - 01.2014
Networking Services Degree -
South Central College
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