Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Werner

Anderson,IN

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for guest/customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Sales-focused, customer-oriented Esthetician skilled in various types of facials. Expertise in marketing and promotional events.

Overview

8
8
years of professional experience

Work History

Food Server

Chili's Restaurant
11.2019 - 05.2020
  • Cultivated warm relationships with regular customers.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Contributed positively to team morale through effective communication and cooperation with coworkers.

Food Server

Bob Evans Restaurant
05.2019 - 11.2019
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Enhanced customer satisfaction by providing efficient and friendly food service.

Sales Associate

Jd Sports
10.2018 - 03.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.

Food Server

Red Lobster
11.2017 - 09.2018
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Party Host

Skateland
08.2017 - 06.2018
  • Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
  • Supervised children's activities, maintaining happiness, safety and well-being.
  • Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
  • Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
  • Led creative games and activities to engage and entertain guests during events.
  • Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.

Food Service Worker

White Castle
05.2016 - 07.2017
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Food Server

Outback Steakhouse
09.2019 - 08.2020
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Increased sales by upselling appetizers, desserts, and specialty beverages.

Server

Harrah's Casino
01.2022 - 12.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Food Server

Applebee's Grill + Bar
01.2023 - Current
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.

Education

Esthetics

Summit Salon Academy
Anderson, IN
06.2024

High School Diploma -

George Washington Community High School
Indianapolis, IN
05.2017

Skills

  • Cash Handling
  • Food handling
  • Professional Attitude
  • Guest Relations
  • Supply Restocking
  • Memory retention
  • Conflict Resolution
  • Skin Analysis
  • Acne Treatments
  • Suggestive Selling
  • Waxing
  • Product and treatment recommendations
  • Cleaning and sanitizing

Timeline

Food Server

Applebee's Grill + Bar
01.2023 - Current

Server

Harrah's Casino
01.2022 - 12.2022

Food Server

Chili's Restaurant
11.2019 - 05.2020

Food Server

Outback Steakhouse
09.2019 - 08.2020

Food Server

Bob Evans Restaurant
05.2019 - 11.2019

Sales Associate

Jd Sports
10.2018 - 03.2019

Food Server

Red Lobster
11.2017 - 09.2018

Party Host

Skateland
08.2017 - 06.2018

Food Service Worker

White Castle
05.2016 - 07.2017

Esthetics

Summit Salon Academy

High School Diploma -

George Washington Community High School

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Emily Werner