Emily West
Colorado Springs,CO
Summary
Human Resources professional with proven track record of driving organizational success through strategic HR initiatives and talent management. Strong focus on team collaboration, achieving results, and adapting to changing needs. Experienced with employee relations, talent management, and conflict resolution. Utilizes comprehensive HR strategies to foster productive work environment. Strong understanding of organizational development and compliance with labor laws. Known for excellent communication skills, reliability, and fostering positive workplace culture.
Overview
18
18
years of professional experience
Work History
Human Resources Director
Amada Senior Homecare
02.2018 - Current
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
- Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
- Collaborated cross-functionally with other department leaders to align HR strategy with overall business objectives.
- Supported talent development through coaching sessions with key personnel, assisting them in reaching their professional growth objectives.
- Oversaw workers' compensation program for employees injured on job.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Conducted exit interviews to better understand reasons why employees were separating from company.
- Developed comprehensive training programs, resulting in higher employee satisfaction levels and performance improvements.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Educated employees on company policy and kept employee handbook current.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Streamlined HR processes for increased efficiency and improved service delivery.
Memory Care Director
View Pointe Senior Living
03.2011 - 01.2018
- Maintained a safe environment for residents by conducting regular safety audits and implementing necessary improvements.
- Conducted regular assessments of each resident''s cognitive status, adjusting their care plans accordingly to provide the most appropriate level of support.
- Improved resident quality of life by developing and implementing personalized care plans for each individual in the memory care unit.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Served as a liaison between families and facility staff members, facilitating open lines of communication and addressing concerns in a timely manner.
- Enhanced staff performance by providing ongoing training and support in dementia care best practices.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Activities Director
Broadmoor Court
05.2007 - 02.2011
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
- Enhanced resident satisfaction by developing and implementing diverse activity programs tailored to individual interests and needs.
- Developed strong relationships with local organizations to secure resources and partnerships that benefit residents'' experiences.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Managed budgetary constraints effectively while still providing high-quality programming for residents.
Education
CNA - Certified Nursing Assistant
Voyager CNA
Colorado Springs, CO01-2012
Skills
- HR policies implementation
- Onboarding process
- Compensation and benefits
- Payroll management
- Employee relations
- Recruitment strategies
- Grievance handling
- Training programs
- Personnel files
- New employee training
Timeline
Human Resources Director
Amada Senior Homecare
02.2018 - Current
Memory Care Director
View Pointe Senior Living
03.2011 - 01.2018
Activities Director
Broadmoor Court
05.2007 - 02.2011
CNA - Certified Nursing Assistant
Voyager CNA
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