Emily Western
Pleasant Grove
Summary
I am highly motivated and hardworking. Bringing forth a strong attitude and a variety of powerful skills to my role as an employee within the company. I am a team player committed to growing my knowledge and learning from others to further my skills to help other while working towards the mission of the company. A strong leader who works well under pressure and exudes positivity. I am passionate about the healthcare field and have experience in different areas dedicated to delivering exceptional care and support to patients, families, and coworkers.
Overview
20
20
years of professional experience
Work History
Lead Private Caregiver
Self Employed
01.2012 - Current
- I assist people with their cares at home to help and insure they can live with a safe quality of life in their home until their end of life. I make sure that the families needs are also met, as being a caregiver for a loved one can be time consuming and also cause burn out. Families should be able to enjoy their final days or even months with their loved ones and be making memories with them.
PSR
Intermountain Healthcare
09.2024 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
PCT/ HUC
Intermountain Health BMT
02.2020 - 08.2024
- Assisted nurses in quality care as our patients received treatment for cancer. I would go to transfusion and blood products as needed and help obtain vitals as we ran these per protocol. Got vitals per protocol on rounds. And would help patients with any other needs that they needed as well as working along with what nurses would need. I also for a year worked as the unit HUC. I answered their phones, call lights, scanned orders in. Which for our unit was unique, because most other units sent theirs elsewhere. But our patients were critical and needed tests STAT. I would put in floor inventory. Help physicians with things that they needed, such as scheduling interpreters. Part of the time I also would have a floor assignment as well.
Front Desk Receptionist
Attention Disorder Clinic
06.2018 - 10.2019
- To answer the phones and assist patients with scheduling appointments. Billing out appointments for the doctors and making sure that the appropriate billing codes were being used. Sending out all scheduled refills via e-scribe and refill requests. Listen to and return voicemails. To check patients in and out of their appointments. And to collect copays and payments as they applied.
CNA Coordinator
ProCare Hospice of Utah
01.2018 - 06.2018
- I would make sure that there was coverage for all of my patients. I put what CNA I see best fit for that patient's needs and assign them to them. I put together weekly, all of my CNA's schedules. Make sure that payroll for my CNA's are accurate. Order and budget all of the medical and office supplies. And inventory all supplies and make sure that they aren't expired. I help maintain healthy relationships between the facility and my CNA's and handle any problems that may arise with a sensitive manor. Make sure that all CNA's have their charting from the visits done and entered correctly. On-call after hours and triage the calls accordingly.
Administrative Assistant and CNA Coordinator
ProCare Hospice of Utah
01.2018 - 06.2018
- I would scan and attach new patients orders and legals and put them in their online charts. I would manage the mail and make sure that it gets to the appropriate parties. Print out all order's prior to IDT meetings to make sure that the medical director can sign all the new orders. Make sure that legals are all signed and filled out appropriately and to Medicare's standards. Fax new signed orders to facilities that the patients are located at. Answer and transfer phone calls to the appropriate team member. Put Spreadsheets together on Excel for certain meetings and data for the office. Reason for leaving- Company wasn't picking up in Utah as well as the Vegas office was hoping, so they were closing it down.
Patient Service Representative
Sutter Physician Services
03.2015 - 05.2016
- Answered and took calls from patients and send messages back to their providers and help schedule appointments for them. I also would help to resolve patient's concerns and cancel and reschedule appointments as needed. I assisted my team on working on work que's to make sure that everything was getting processed and answered in a timely manner.
CNA
INSPIRATION HOSPICE
01.2010 - 09.2012
- Drove to the home of patients and took care of their needs. Assisted with the needs of family members and answered any questions that they had. Questions that I couldn't answer I would reach out to their nurse to make sure that we could get an answer for them. Sat with patients while they were passing and comforted family members in their time of need.
CUSTOMER SUPPORT STAFF
HUMANA
12.2010 - 06.2011
- Took calls and answered questions customers had regarding their insurance plans. Transferred calls to the appropriate teams, when further questions needed to be answered regarding other policies.
CUSTOMER REPRESENTATIVE
1-800-Contacts
11.2007 - 10.2009
- Answered calls and took orders from customers. Problem solved when orders were wrong or weren't delivered on time. Requested prescriptions from doctors and called them when prescription needed to be double checked.
LEAD CARE MANAGER/ Med Tech
Sunrise Assisted Living of Sandy
08.2006 - 11.2007
- As a Lead Care Manager it was my job to make sure that schedules were made and that all shifts were covered. Made sure that other care managers had their jobs done before shift changes and that inventory was made and ordered. Made sure that all paperwork and logs were filled out correctly.
- As the weekend Med Tech I made sure that all pills were passed out at the correct times. That they were ordered and not running low. Made sure that orders are written correctly. Checked in meds that were delivered by the pharmacy.
EMT-B
Gold Cross
12.2005 - 04.2007
- Transported patient to emergency services as needed by care.
Education
HIGH SCHOOL DIPLOMA -
VALLEY HIGH SCHOOL
05.2001
Skills
- Fast Learner
- Customer Service
- Certified Nursing Assistant
- Scheduling
- Budgeting Skills
- Triage
- Payroll Management
- Telephone Call Reception Management
- Calendar Management
- Activities of Daily Living
- Medical Emergencies
- Medical Prescriptions
- Billing Processes
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Customer Support
- Telephone Skills
- Google Docs
- Hard Work and Dedication
- Interpersonal Skills
Languages
English
Timeline
PSR
Intermountain Healthcare
09.2024 - 04.2025
PCT/ HUC
Intermountain Health BMT
02.2020 - 08.2024
Front Desk Receptionist
Attention Disorder Clinic
06.2018 - 10.2019
CNA Coordinator
ProCare Hospice of Utah
01.2018 - 06.2018
Administrative Assistant and CNA Coordinator
ProCare Hospice of Utah
01.2018 - 06.2018
Patient Service Representative
Sutter Physician Services
03.2015 - 05.2016
Lead Private Caregiver
Self Employed
01.2012 - Current
CUSTOMER SUPPORT STAFF
HUMANA
12.2010 - 06.2011
CNA
INSPIRATION HOSPICE
01.2010 - 09.2012
CUSTOMER REPRESENTATIVE
1-800-Contacts
11.2007 - 10.2009
LEAD CARE MANAGER/ Med Tech
Sunrise Assisted Living of Sandy
08.2006 - 11.2007
EMT-B
Gold Cross
12.2005 - 04.2007
HIGH SCHOOL DIPLOMA -
VALLEY HIGH SCHOOL