Emily White
Minneapolis,MN
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
8
8
years of professional experience
Work History
Intern
Metro State Student Parent Center
01.2024 - Current
- Developed a support group for student parents, then facilitated a group of 5 individuals over one semester
- Implemented a program evaluation and combined findings with fundraising efforts to better support activities of the Student Parent Center, such as childcare grants and early childhood programs
- Conducted case management activities and services with multidisciplinary team
- Coordinated referrals to support services such as mental health counseling, housing assistance, or vocational training programs
Executive Assistant
MN Lakers Transportation
06.2021 - 08.2023
- Managed Department of Transportation credentials, Department of Health state licensing, and contracts for the company and an average of 15 Non-Emergency Medical Transportation drivers
- Collaborated with individual counties, MN DHS, and MNDoT for accounts payable and accounts receiving.
- Handled confidential and sensitive information with discretion and tact
- Assisted in the development of company policies and procedures, contributing to a more organized work environment
Academic Coach
Minneapolis College Accessibility Resource Center
01.2022 - 05.2022
- Artfully conducted intake assessments with students seeking academic support related to disabilities
- Established the duties and responsibilities of the Academic Coach by creating a job manual and templates for commonly used resources
- Competently co-created work plans with students and assigned relevant referrals
- Provided psychoeducation within each session to promote self-awareness and coping skills
Resource Navigator
Minneapolis Regional Labor Federation
05.2020 - 06.2020
- Collaborated, organized, and implemented an intake program to screen applicants for financial and social services during the beginning of the COVID-19 pandemic
- Strategized community resources for underserved populations with identities relating to race, culture, and socioeconomic status.
- Consistently remained professional and poised when dealing with all personnel, even during moments of extreme stress
ORANIZER
Working America, AFL-CIO
01.2016 - 05.2018
- Conducted campaign meetings with representatives from up to 10 organizations to create large scale momentum for the efforts to raise the minimum wage in Minneapolis and Saint Paul
- Efficiently used intake conversations to empower individuals to believe in their impact on the community at large and commit to short and long strategies.
- Participated in strategy development and planning to grow organizing program and advance campaigns
CUSTOMER SERVICE TRAINING Specialist
WORKING AMERICA
- 04.2016
- Provided in depth training to customer service professionals
- Organized, developed, and obtained training manuals and guides
- Presented with a variety of instructional techniques, such as role playing, team exercises, group discussions, videos, and lectures.
Education
Bachelor of Science - Human Services
Metro State University
ST PAUL, MN05.2024
Associate of Applied Science - Human Services
Minneapolis College
MINNEAPOLIS, MN05.2022
Skills
- Adept at prioritizing tasks in a fast-paced environment
- Endowed with spontaneous creativity and a natural sense of innovation
- Keen observer of other peoples’ strengths and resources
- Bridge builder for people of different cultures
- Effective in coaching, mentoring, and teaching new skills
Timeline
Intern
Metro State Student Parent Center
01.2024 - Current
Academic Coach
Minneapolis College Accessibility Resource Center
01.2022 - 05.2022
Executive Assistant
MN Lakers Transportation
06.2021 - 08.2023
Resource Navigator
Minneapolis Regional Labor Federation
05.2020 - 06.2020
ORANIZER
Working America, AFL-CIO
01.2016 - 05.2018
CUSTOMER SERVICE TRAINING Specialist
WORKING AMERICA
- 04.2016
Bachelor of Science - Human Services
Metro State University
Associate of Applied Science - Human Services
Minneapolis College
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