Emily Wickenheisser
Shoreline,WA
Summary
Versatile and results-driven professional with extensive experience in operational efficiency and team leadership, notably with the U.S Navy. Excelled in risk management and operational planning, enhancing team performance and operational effectiveness. Demonstrated advanced communication, problem-solving abilities, achieving over 300 tactical air control hours and 1 Navy and Marine Corps Achievement Medal . Proven track record in multitasking and reliability, committed to delivering excellence in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Specialist Second Class
U.S Navy
Everett, WA
05.2020 - 05.2025
- Analyzed operational data to identify trends and opportunities for improvement in efficiency and effectiveness.
- Conducted thorough audits of operational procedures to identify areas for improvement or potential risks, taking corrective action as needed.
- Maintained a high level of professionalism and compliance with all relevant regulations, policies, and industry best practices in daily operations.
- Assisted with tactical planning by compiling and evaluating important operations and intelligence data.
- Produced detailed and knowledgeable technical reports on command and field activities.
- Implemented risk mitigation measures to safeguard company assets and reputation, minimizing potential losses.
- Monitored communications to detect important information related to current and planned military operations.
- Enhanced team performance by providing mentorship and guidance on best practices for operational tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed over 300 tactical air control hours.
- Proved successful working within tight deadlines and a fast-paced environment.
Cashier
Sams Club Distribution
Castle Rock, CO
01.2020 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Pet Care Manager
Brooklyn Vet Clinic
Castle Rock, CO
08.2018 - 05.2020
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Boosted staff morale by recognizing outstanding performances and fostering a positive work atmosphere conducive to growth and development.
- Oversaw all aspects of facility maintenance, ensuring a clean, safe, and comfortable environment for both pets and employees.
- Collaborated with veterinary professionals to provide top-notch medical care for pets under our supervision.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Facilitated smooth transitions during check-ins/check-outs by effectively communicating with pet owners and staff members.
- Ensured proper documentation of all pet records, including vaccinations, health issues, feeding routines, and special instructions from owners.
Server
Colorado Cork and Keg
Castle Rock, CO
04.2017 - 05.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Swim Instructor
Castle Rock Recreation Center
Castle Rock, CO
03.2016 - 11.2018
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Took notes strengths and weaknesses of each child in class to track progress.
- Developed and implemented lesson plans based on individual student needs.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Demonstrated proper form and technique to prevent injury.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Encouraged parent involvement in their child''s aquatic education through regular communication about progress and upcoming events.
Lifeguard
Castle Rock Recreation Center
Castle Rock, CO
05.2015 - 05.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
- Administered first aid and CPR, ensuring rapid response to accidents.
Education
Associate of Applied Science - Criminal Justice
Metropolitan State University of Denver
Denver, CO05-2020
High School Diploma -
Douglas County High School
Castle Rock, CO05-2018
Skills
- Operational efficiency
- Scheduling coordination
- Advanced communication
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Team leadership
- Operational planning
- Operations management
- Task delegation
- Emergency procedures
- Risk management
- Professional demeanor
- Aircraft management
- Tactical reporting
- Communication
Accomplishments
- Secret Clearance
- Supervised team of 30 staff members.
Certification
- CPR/AED Certification
- WA Driver's License
- First Aid Certification
- Basic Life Support Certification (BLS)
Medals
- National Defense Service
- Navy and Marine Corps Achievement
- Good Conduct
- Navy Sea Service Deployment
- Global War on Terrorism
- Global War on Terrorism Expeditionary
- Coast Guard Meritorious Team Commendation
- Navy Expert Rifleman
- Navy Expert Pistol
Timeline
Operations Specialist Second Class
U.S Navy
05.2020 - 05.2025
Cashier
Sams Club Distribution
01.2020 - 05.2020
Pet Care Manager
Brooklyn Vet Clinic
08.2018 - 05.2020
Server
Colorado Cork and Keg
04.2017 - 05.2020
Swim Instructor
Castle Rock Recreation Center
03.2016 - 11.2018
Lifeguard
Castle Rock Recreation Center
05.2015 - 05.2018
Associate of Applied Science - Criminal Justice
Metropolitan State University of Denver
High School Diploma -
Douglas County High School