Emily Wilber

• Served food and beverages promptly with focused attention to customer needs.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Maintained team flexibility and embraced change to adapt within changing restaurant dynamics.
• Cross-trained in multiple positions to help with whatever is needed.
• Filled the gap of what my teammates need, and the General Manager needed.
• Cultivated warm and long-term relationships with customers and thanked our first responders and veterans for their service.
• Keep a sanitary and safe displayed kitchen.
• Ensured quality of orders and accuracy, made sure our orders are sent out within 2 minutes.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

• Took work hiatus to improve mental health from being a first responder and has since been cleared by doctors to work.

• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
• Operated telephone and radio equipment to receive requests and reports from doctors, nurses, and patient care technicians.
• Read system maps and caller information, and documented details in system.
• Routed calls to ambulance service to meet individual call needs.
• Received public emergency and non-emergency calls, and supervised response prioritization in order to effectively dispatch official units, such as EMS, while tracking data in real-time environments.
• Strengthened teamwork among dispatch staff through collaboration on complex cases, requiring coordinated efforts with EMS Supervisor and EMS Crews.
• Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
• Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
• Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
• Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
• Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
• Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
• Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
• Followed established protocols for professional handling of emergency situations.
• Assessed emergency requests and made quick judgment calls to determine appropriate action.
• Proved successful working within tight deadlines and a fast-paced environment.

• Demonstrated excellent communication skills to ensure optimum efficiency of the daily Communications Center operation
• Effectively and thoroughly entered all calls for service into the Computer Aided Dispatch (CAD) system and reviewed entered calls for service for errors prior to the end of the shift
• Excelled in excellent business telephone etiquette. Demonstrated effective verbal communication skills when interacting with other employees, patients, and customers, and verbal and written communication when completing trip or run documentation
• Demonstrated ability to handle multiple tasks under pressure situations.
• Displayed a working knowledge of service areas.
• Conducted relationship in conjunction with the billing office to insure proper patient billing information
• Understood the use of PCS forms and BAs to assist in getting these sent out when needed
• Utilized the insurance portal to check patient insurance information
• Utilized and kept all pertinent paperwork in order and updated, ensure daily, weekly, and monthly statistical reporting
• Confirmed insurance with Epic when available
• Submitted Pre‐Authorization as needed
• Issued private pay notices as needed
• Appropriately documented pre‐authorization and private pay notices in Zoll
• Assigned payors in Zoll and changes workflows as needed
• Identified ID to ID from KHN and documents it appropriately
• Assigned profit centers as needed
• Attention to detail
• Cross‐training on all communications center positions
• Proficient note taker and document medflight, crew communications over the radio into the call
• Cross trained as On-time Coordinator, radio dispatch and call taker
• Assist and teach others about the CAD system

• Established and Assisted in training guides for new employees

• Crafted press releases to promote team accomplishments, generating positive media attention for the athletic department.
• Enhanced media coverage by building strong relationships with local sports journalists.
• Promoted a culture of excellence and professionalism, setting high standards for the entire sports information team.
• Provided timely updates to official athletics website, keeping fans informed about schedule changes or other important news items.
• Oversaw design and production of game programs, ensuring consistent branding across all materials.
• Developed engaging content for athletic department website, resulting in increased online traffic and fan engagement.
• Coordinated interview requests and media appearances for student-athletes and coaches, enhancing program visibility.
• Implemented social media strategies to effectively connect with fans and boost online presence.
• Maintained accurate statistics for all sports teams, contributing to effective decision-making by coaching staff.
• Produced compelling feature stories highlighting individual achievements of student-athletes both on and off the field.
• Served as primary contact for conference office communications, maintaining strong relationships within high school sports community.
• Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
• Enhanced user experience by optimizing website layouts and navigation features.
• Facilitated training for staff on utilizing content management system, enhancing their ability to make timely updates.
• Developed and executed successful SEO strategy, significantly increasing organic search traffic and visibility.