Emily Wilborn
Arlington,Texas
Summary
Highly motivated, compassionate and dedicated individual looking for a rewarding career. Experienced professional with work experience in an office administrative capacity with responsibility similar to answering phones, referring callers, taking messages, and answering basic questions. Able to perform complex tasks related to federal & state rules and standards while maintaining attention to detail, quickly comprehend frequent technical changes, and maintain a high level of confidentiality. Knowledge and experience with computers such as Microsoft Office Word and Excel plus experience with reports and data compiling and analyzing data. Strong suits in communicating effectively orally and in writing, managing stress in high-profile situations while maintaining a professional demeanor, identifying systemic problems and ways to resolve those problems, multi-tasking under pressure, and managing a workload to meet goals, objectives and timeframes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mission Control
Texas Health Harris Methodist Hospital Fort Worth
02.2023 - Current
- Strictly followed HIPAA regulations regarding confidentiality of patient information while transporting them.
- Collaborated closely with nurses, doctors, technicians, therapists, and other healthcare professionals when
providing transport services.
• Adhered to strict infection control guidelines when assisting with transfers or bedside visits. - Provided safe and efficient transportation of patients to their destinations within hospital; ensured patient
comfort and safety during transport.
• Transported specimens to designated laboratories in timely manner following established protocols.
• Exhibited exceptional problem-solving abilities when dealing with unexpected issues that arose during transports, thus reducing delay times by 5%.
• Utilized excellent customer service skills while interacting with patients, family members, and healthcare staff.
• Developed extensive knowledge of layout of facility for efficient navigation of hallways and elevators.
• Maintained knowledge of hospital policies and procedures related to patient transport services.
• Accurately completed paperwork related to patient transport services in timely manner.
• Demonstrated strong communication skills when relaying information between care teams, families, and patients.
Shift Supervisor
GoPuff
08.2021 - 11.2022
- Created PowerPoints for weekly team meetings and presented amongst colleagues to improve company performance by 20%
- Gathered employee data to develop weekly work schedules, enabling proper staffing for each shift
- Reduced time spent on inventory by 15% by reorganizing warehouse design
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Confidently engaged with management on teams and recommended needed improvement based on numerical data and consumer information
- Handled 50+ calls daily with duties including signing up new drivers, retrieving consumer data, and presenting relevant product information.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Cashier
Hurricane Harbor
06.2021 - 07.2021
- Operated cash register for credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Increased sales by over 15% by offering advice on purchases and promoting additional products.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Learned all required tasks quickly to maximize performance.
Infectious Disease Practitioner
GermBlast
01.2020 - 05.2021
- Effectively organized and scheduled consultations for outbreak prevention measures for 50+ customers daily over phone and in person in timely manner.
- Decreased infectious disease outbreaks by 25% with school districts in DFW and surrounding areas.
- Utilized superior customer service skills to provide service to members when diffusing difficult member encounters.
- Expanded client base by over 15% over course of six months.
- Received 5 start rating on over 100 online reviews written by schools, hospitals, and private businesses.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
Fitness Tester
Maverick Activity Center At UTA
06.2018 - 08.2020
- Helped over 100 clients determine health status by performing fitness tests such as blood pressure, step test, flexibility test, etc.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Read, interpreted and followed written test instructions and procedures to accurately test clients.
- Conducted tests and diagnostic procedures using tools such as analyzers, multimeters and power supplies.
Cashier
Slim Chickens
06.2017 - 08.2017
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained customer happiness by serving food to customers in timely manner
- Improved stores efficiency and cleanliness by 20% by restocking and organizing
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Detailer
Clean Getaway Car Wash & Detail Center
06.2016 - 08.2016
- Washed over 50 cars and trucks daily to meet customers needs.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved operational efficiencies by 20% while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Education
Bachelor of Science - Kinesiology
The University of Texas At Arlington
Arlington, TX05.2021
Skills
- Medical terminology
- Proficiency in Microsoft word, excel & PowerPoint
- Leadership
- Customer service
- Research
- Planning
- Vitals
- Maintaining Clean Work Areas
- Health Assessment
- Safety Procedures
- Inventory Maintenance
- Video Conferencing
- Effective Scheduling
- Effective Multitasking
- Interpersonal Relationships
- Telephone Etiquette
Certification
CPR /AED
First Aid Certification
Hubspot email marketing
Internship
Completed 2 month internship at Texas Health Hughley in the Cardiac and Pulmonary Rehab department. My duties involved taking the patients' vitals, setting them up to an EKG monitor, explaining and helping with fitness plan, and cleaning equipment.
Timeline
Mission Control
Texas Health Harris Methodist Hospital Fort Worth
02.2023 - Current
Shift Supervisor
GoPuff
08.2021 - 11.2022
Cashier
Hurricane Harbor
06.2021 - 07.2021
Infectious Disease Practitioner
GermBlast
01.2020 - 05.2021
Fitness Tester
Maverick Activity Center At UTA
06.2018 - 08.2020
Cashier
Slim Chickens
06.2017 - 08.2017
Detailer
Clean Getaway Car Wash & Detail Center
06.2016 - 08.2016
Bachelor of Science - Kinesiology
The University of Texas At Arlington
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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