Emily Wilcox
Rochester,NY
Summary
Dynamic Administrative Assistant with extensive experience at URMC, excelling in customer service and data management. Proven ability to enhance team productivity and streamline operations through effective scheduling and critical thinking. Recognized for maintaining confidentiality and fostering strong relationships, while optimizing processes as an EPIC super user.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
URMC
04.2023 - 03.2024
- Answered multi-line phone system, routing calls, and delivering messages to staff
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Helped organize multiple DEI/Neuromuscular conferences
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Administrative Assistant
URMC-Cardiac Care
11.2019 - 03.2023
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized the nightly on-call calendar through Q-Genda
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Oversaw 4 offices in the Finger Lakes Region
- Revised templates as needed to maximize efficiency through Epic
- Assisted coworkers and staff members with special tasks on daily basis, filled in front desk as needed
Administrative Assistant
URMC-PM&R
06.2019 - 11.2019
- Oversaw PM&R provider templates
- Oversaw front end staff (1 PSS, 1 OAS)
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Health Care Administration
SUNY Brockport
Brockport, NYSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- Customer relations
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- EPIC super user
Timeline
Administrative Assistant
URMC
04.2023 - 03.2024
Administrative Assistant
URMC-Cardiac Care
11.2019 - 03.2023
Administrative Assistant
URMC-PM&R
06.2019 - 11.2019
Health Care Administration
SUNY Brockport
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