Emily Wilcox
Monroe County
Summary
Demonstrates strong skills in administrative work, documentation management, and fostering effective communication between patients, providers, and insurance companies. Known for problem-solving capabilities, precision in task completion and ability to positively impact workflow efficiency.
Overview
11
11
years of professional experience
Work History
Prior Authorization Specialist
URMC
Rochester
11.2018 - 05.2026
- Reviewed prior authorization requests for medical services and treatments.
- Collaborated with healthcare providers to gather necessary documentation.
- Communicated with insurance companies to verify coverage and eligibility.
Administrative Assistant
URMC
Rochester
04.2023 - 03.2024
- Managed scheduling for meetings and appointments across multiple departments.
- Coordinated travel arrangements for staff attending conferences and events..
- Maintained office supplies inventory by checking stock to determine inventory level.
Administrative Assistant
URMC
Rochester
11.2019 - 03.2023
- Assisted in organizing departmental events and training sessions for staff members.
- Supported the onboarding process for new hires by preparing necessary materials.
- Maintained inventory of office supplies, ensuring timely reordering when necessary.
- Handled confidential documents in an organized fashion according to established protocol.
Administrative Assistant
URMC
Rochester
06.2019 - 11.2019
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Physician Support Coordinator
URMC
Rochester
05.2019 - 11.2019
- Coordinated patient scheduling and managed appointment logistics for multiple departments.
- Assisted healthcare providers with patient inquiries and resolved issues promptly.
Outpatient Access Specialist
URMC
Rochester
02.2017 - 11.2018
- Managed patient scheduling for outpatient services efficiently and accurately.
- Coordinated insurance verification processes for patient appointments seamlessly.
- Assisted patients with registration and intake forms to ensure compliance.
Communications Specialist
URMC
Rochester
05.2015 - 02.2017
- Collaborated with healthcare professionals to share important health information.
- Conducted research on communication trends in healthcare to inform strategies.
Education
Bachelor of Science - Health Care Administration
SUNY Brockport
Brockport, NYSkills
- Insurance verification
- Authorization processing
- Patient communication
- Healthcare compliance
- Documentation management
- Customer relationship management
- Appointment scheduling
- Data entry accuracy
- Effective communication
- Organizational skills
Timeline
Administrative Assistant
URMC
04.2023 - 03.2024
Administrative Assistant
URMC
11.2019 - 03.2023
Administrative Assistant
URMC
06.2019 - 11.2019
Physician Support Coordinator
URMC
05.2019 - 11.2019
Prior Authorization Specialist
URMC
11.2018 - 05.2026
Outpatient Access Specialist
URMC
02.2017 - 11.2018
Communications Specialist
URMC
05.2015 - 02.2017
Bachelor of Science - Health Care Administration
SUNY Brockport