Summary
Overview
Work History
Education
Skills
Timeline
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Emily Wiley

Tarpon Springs

Summary

Results-driven and professionally focused on delivering exceptional support for customer needs. Skilled in managing concerns and resolving conflicts to maximize customer satisfaction. Strong background in customer relations and communication. Excellent people and problem-solving abilities with diligent and focused nature.

Overview

6
6
years of professional experience

Work History

Volunteer

Suncoast Primate Sanctuary
10.2024 - Current
  • I work the front gate and help with the small primates.
  • I greet guests, organize the gift shop, and give a history of the sanctuary to all visitors.
  • When caring for the monkeys, I help manage tasks to include prepping food, cleaning cages, sanitizing work environment, and customer relations.

Child Care Nanny

03.2024 - Current
  • Ensuring growth of child through early stages of development
  • Applied positive behavior management techniques to enhance social interactions and encourage emotional development
  • Utilized patience and various behavior modification techniques to maintain order and safety

Daycare Assistant

Kristin Maggio LLC
08.2021 - 03.2024
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families
  • Promoted learning and social development through organized activities including one on one sessions
  • Built constructive and open relationships with families with friendly communication
  • Offered tutoring and mentoring to school-aged children (5-8) in need of additional support

Waitress

Flip Flops Grill And Chill
04.2021 - 03.2024
  • Maintained customer satisfaction with timely table check-ins to assess customer needs
  • Tasked with ensuring clean service areas to increase efficiency while working tables
  • Greeted new customers with enthusiasm successfully increasing referrals and walk-in business
  • Excellent in resolving guest and employee complaints to maintain customer satisfaction and workforce effectiveness
  • Diligent in staying up-to-date on menu and policy changes to enhance customer experience

Front Desk Sales Associate

Inlet Fitness
06.2020 - 07.2021
  • Tasked with confirming appointments, communicating with clients, and updating client records
  • In charge of welcoming customers with friendly greeting, answering general questions, and resolving issues to satisfy customers
  • Interacted with vendors, contractors, and professional services by managing orders and directing day to do operation
  • Organized messages amongst team members to support open communication and increase efficiency
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations

Kids Club Associate

Onelife Fitness
01.2019 - 05.2020
  • In charge of instilling a healthy, fun, and safe environment for children associated with the club
  • Organized and stored toys and art materials to restore order in activity areas
  • Completed daily cleaning checklists by sanitizing toys, sweeping and mopping floors and washing down surfaces

Education

Bachelor of Science - Communications

Old Dominion University
Norfolk, VA

Skills

  • Social Acuity
  • Positive Reinforcement Methods
  • Food Preparation and Safety
  • Accurate Money Handling
  • Multi-Line Phone Systems
  • Problem-Solving Skills
  • Hospitality Service
  • Time Management

Timeline

Volunteer

Suncoast Primate Sanctuary
10.2024 - Current

Child Care Nanny

03.2024 - Current

Daycare Assistant

Kristin Maggio LLC
08.2021 - 03.2024

Waitress

Flip Flops Grill And Chill
04.2021 - 03.2024

Front Desk Sales Associate

Inlet Fitness
06.2020 - 07.2021

Kids Club Associate

Onelife Fitness
01.2019 - 05.2020

Bachelor of Science - Communications

Old Dominion University

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Emily Wiley