Summary
Work History
Education
Skills
Timeline
Generic

Emily Wilkerson

Warner Robins,GA

Summary

Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities.

Work History

Interim Assistant General Manager

Holiday Inn Express Hotel
05.2024 - Current
  • Handled cash accurately.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Front Desk Manager

Holiday Inn Express Hotel
12.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Prepared weekly employee work schedules to meet operational needs.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.

Education

Bachelor of Science - Hospitality Management

Strayer University
Online
05.2028

Skills

  • Staff Management
  • Inventory Control
  • Operations Management
  • Staff Development

Timeline

Interim Assistant General Manager

Holiday Inn Express Hotel
05.2024 - Current

Front Desk Manager

Holiday Inn Express Hotel
12.2023 - Current

Bachelor of Science - Hospitality Management

Strayer University

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Emily Wilkerson