Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Emily Wilkerson

Delight ,AR

Summary

Dynamic Pharmacy Technician with a proven track record at People’s Pharmacy, excelling in medication dispensing and customer service. Recognized for meticulous attention to detail and effective communication skills, I enhanced workflow efficiency and fostered positive patient relationships. Eager to embrace new challenges and contribute to team success in a fast-paced environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

People’s Pharmacy
01.2020 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.

Retail Assistant Manager

Crater Of Diamonds State Park
05.2016 - 01.2020
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Exhibited excellent people skills during interaction with employees and customers.

Education

South Pike County School District
Murfreesboro, AR

Skills

  • Answering customer questions
  • Medication dispensing
  • Great communication skills
  • Attention to detail
  • Quick learner
  • Always up for a challenge
  • Eager to learn new skills

Certification

I have a certificate as a Medical Logistics Specialist for the U.S. Army

Additional Information

I am a Veteran from the U.S. Army National Guard. I served from 2017 to 2021 as a Medical Logistics Specialist. My job requirements were to order and stock medical equipment as well as keep inventory.

Timeline

Pharmacy Technician

People’s Pharmacy
01.2020 - Current

Retail Assistant Manager

Crater Of Diamonds State Park
05.2016 - 01.2020

South Pike County School District

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