Emily Williams
Leawood,KS
Summary
Educator as well as driven and compassionate professional. Excel in planning and organizing activities.
Overview
7
7
years of professional experience
Work History
Recruitment Operations Lead
Zeta Tau Alpha
05.2022 - 05.2024
- Developed and managed detailed timing sheets for chapter members, outlining specific locations and times to optimize recruitment flow and minimize congestion, ensuring a smooth and productive recruitment environment.
- Led and coordinated practice rounds to identify and resolve logistical issues, making necessary adjustments to improve the recruitment process.
- Matched potential new members (PNMs) with active chapter members using basic information (hometown, major, activities) to foster positive interactions and meaningful conversations.
- Worked late hours to receive and process lists of returning PNMs, ensuring accurate and fresh pairings with active members for each subsequent round.
- Oversaw the voting process post-recruitment rounds, ensuring compliance with PHC rules and timely completion within the allotted 10-minute voting period.
Retail Assistant
Sun Tan City
05.2022 - 09.2022
- Scheduled clients based on number of beds and booths with consideration of walk-in averages.
- Provided exceptional customer service by addressing clients'' questions, concerns, and scheduling needs promptly and professionally.
- Educated potential clients on the benefits of tanning services offered at the salon during promotional events or initial consultations.
- Conducted thorough skin assessments to determine clients'' optimal tanning levels and sessions duration.
- Resolved any customer complaints or concerns promptly, ensuring a satisfactory resolution and maintaining the salon''s reputation for excellent service.
- Ensured a safe tanning environment by strictly adhering to sanitization protocols and equipment maintenance procedures.
Waitress
Blue Hills Country Club
05.2021 - 08.2021
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Lifeguard
True Guard Aquatics
05.2017 - 05.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored safety of guests in and around swimming pool.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Cleared pool areas of debris and hazardous objects to increase safety.
Education
Bachelor of Science - Organizational Management
Kansas State University
Manhattan, KS05.2025
High School Diploma -
Blue Valley North High School
Overland Park, KS05.2020
Skills
- Customer Service
- Problem-Solving
- Customer Engagement
- Teamwork and Collaboration
- Time Management
- POS system operations
- Multitasking Abilities
- Strong Communication and Interpersonal Skills
Timeline
Recruitment Operations Lead
Zeta Tau Alpha
05.2022 - 05.2024
Retail Assistant
Sun Tan City
05.2022 - 09.2022
Waitress
Blue Hills Country Club
05.2021 - 08.2021
Lifeguard
True Guard Aquatics
05.2017 - 05.2018
Bachelor of Science - Organizational Management
Kansas State University
High School Diploma -
Blue Valley North High School
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