Emily Williams

• Created engaging content for Facebook, and Instagram.
• Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
• Updated spreadsheets with statistical, financial and non-financial information.
• Conducted thorough research to construct creative and fresh ideas.
• Generated leads through phone calls, emails and face-to-face interactions.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved marketing to attract new customers and promote business.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Oversee areas of office including billing, front desk, administration, marketing, sales and human resources.
• Optimize management decision-making through reporting and analysis of financial information.
• Facilitate acquisition and retention of qualified and aligned employees through development and implementation of recruitment, hiring, compensation, benefits and training services.
• Provide staff support for acquisition and retention of patients
• Consulting with patients regarding their intake and reviewing financials and care plans with patients

Began Professional Certification for Digital Marketing and E-commerce

• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Developed systems and procedures to improve operational quality and team efficiency.
• Monitored budget and utilized operational resources.
• Oversaw day-to-day production activities in accordance with business objectives.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Mentored and coached team members to foster productive and engaging work environment.
• Defined, implemented, and revised operational policies and guidelines.
• Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
• Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
• Collaborated cross-functionally to develop integrated marketing plans, aligning sales and marketing efforts for maximum impact.
• Implemented robust email marketing campaigns, improving agent retention rates.
• Increased brand awareness by executing strategic field marketing initiatives.

• Developed and maintained relationships with current customers and provided service and maintenance of renewal policies.
• Ensured appropriate follow-up with members and clients to gain necessary information.
• Prepared complete and accurate applications with underwriting acceptability for insurance carriers.
• Comprehensive understanding of insurance laws and regulations
• Proficient networking skills
• Able to offer understandable explanation of policy coverage to clients
• Schedule Zoom appointments with Union Members to review exclusive benefits.
• Trained new insurance sales representatives as they were hired by the company.
• Managed team of 6 Insurance Representatives
• Calculated quotes and educated potential clients on insurance options.
• Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
• Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

• Drove sales growth with strategic partnerships that expanded the company''s reach within target markets.
• Streamlined event logistics, ensuring smooth execution and positive attendee experiences.
• Managed budgets effectively, optimizing resource allocation for maximum impact on event success.
• Optimized post-event analysis processes, identifying actionable insights for continuous improvement of future initiatives.
• Developed comprehensive event marketing plans, incorporating traditional advertising methods alongside innovative digital tactics to achieve desired results.
• Enhanced brand visibility through the creation of engaging and visually appealing promotional materials.
• Create targeted marketing campaigns to promote upcoming educational events and follow up with all event leads
• Engage potential clients and discuss health history to determine eligibility for possible services rendered
• Over-see social media platforms for the business
• Schedule patient visits, and manage changes, ranging in complexity for one physician appointment to multiple care provider appointments
• Provides administrative support and coordination for all aspects of patient care for both new and established patients

• Answered phones to respond to customer questions, provide information and schedule appointments.
• Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
• Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
• Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
• Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
• Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
• Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
• Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
• Assisted chiropractor during patient exams to implement treatment plans quickly.
• Increased patient retention through exceptional customer service and follow-up communications.
• Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
• Obtain health history and current medical status from new patients and update current patient medical status
• Obtain and process diagnostic x-ray's for doctors' review
• Write subjective, objective, assessment, and treatment plan (SOAP) notes for all exams