EMILY PURDY
Olathe,Kansas
Summary
Highly motivated fraud prevention professional with over 5 years of experience in the banking and financial services industries and over 3 years of management. Skilled in analyzing and addressing complex fraud cases, developing and managing anti-fraud strategies, and monitoring suspicious activities. Proven track record of successfully uncovering and resolving fraudulent activities while remaining detail-oriented and timely. Seeking developmental opportunities and new challenges that bring positive growth to personal and professional life.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fraud Investigator
COMMUNITYAMERICA CREDIT UNION
04.2024 - Current
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
- Conducted prompt and thorough investigations on identity theft, synthetic ID, account takeovers, card fraud, payment fraud, false claims, deposit fraud, etc.
- Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
- Reduced fraudulent activity by implementing effective fraud detection strategies and tools.
- Monitored account activity in real-time for early detection and swift resolution of potential issues before they escalated into significant losses for the organization.
- Played a key role in the design and implementation of employee awareness campaigns, raising company-wide understanding of the importance of fraud prevention.
- Streamlined investigation processes by developing efficient case management techniques, reducing time spent on each case without sacrificing accuracy or effectiveness.
- Collaborated with law enforcement agencies to resolve complex fraud cases, leading to successful prosecution of offenders.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Contributed to risk assessment efforts by identifying vulnerabilities within existing systems that could be exploited by criminals perpetrating fraud schemes.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
Fraud Analyst
COMMUNITYAMERICA CREDIT UNION
12.2022 - 04.2024
- Applied the knowledge of multiple operating systems and verification tools to optimize detection and prevention of fraudulent activity
- Conducted research on financial transactions to detect possible fraud patterns
- Collaborated with internal departments such as legal, compliance, audit, and operations to ensure proper handling of fraud cases
- Collected data from internal and external sources to facilitate meaningful analysis
- Evaluated current processes and systems used in detecting fraud and recommended improvements
- Developed and implemented policies and procedures to identify, investigate, and prevent fraudulent activity
- Trained peers in fraud detection and prevention techniques through reskills and meaningful feedback
- Ensured that all required documentation is maintained in accordance with company policy
- Maintained up-to-date knowledge of relevant regulatory developments, industry trends, and best practices
Personal Banker
COMMUNITYAMERICA CREDIT UNION
02.2019 - 12.2022
- Exceeded individual production goals resulting in 197% of 2021 individual goals, producing 1.7 million
- Assisting in a collaborative manor with upper management and executives while assisting on the DNA conversion as a tester
- Assisting members to reach financial piece of mind based on individual needs
- Utilizing time management skills to complete projects in a timely manor
- Working with other departments in a collaborative effort to service members
- Consistently operates within compliance standards
- Effectively working with my team and manager to handle conflict in the workplace and member related escalations
Assistant Store Manager
PIZZA HUT
12.2015 - 02.2019
- Managed all customer inquiries and complaints in a professional and timely manner
- Built employee knowledge with training and mentoring
- Maintained organized store environment for customer and employee health and safety
- Assisted with training staff on all internal operational functions
- Performed regular audits of merchandise displays and stock levels
- Directed employee tasks and time management, improving customer experiences
- Held employees accountable and corrected issues to achieve high standards
Education
HIGH SCHOOL DIPLOMA -
OAK PARK HIGH SCHOOL
Kansas City, MOBachelor's degree - Accounting With A Focus in Forensic Accounting
Southern New Hampshire University
08-2025
Skills
- Effective Verbal and Written Communication
- Complex Problem-Solving through Data Analysis
- Critical Thinking
- Deadline-Oriented
- Organization and Time Management
- Credit Card Fraud, ID theft, Synthetic ID, Payment Fraud
- Investigative Techniques
- Loss Prevention and Recovery
- Fraud Trend Analysis
- Development of Strong Fraud Strategy
- Regulatory Knowledge
Certification
Microsoft Excel for Accounting, Wiley
Timeline
Fraud Investigator
COMMUNITYAMERICA CREDIT UNION
04.2024 - Current
Fraud Analyst
COMMUNITYAMERICA CREDIT UNION
12.2022 - 04.2024
Personal Banker
COMMUNITYAMERICA CREDIT UNION
02.2019 - 12.2022
Assistant Store Manager
PIZZA HUT
12.2015 - 02.2019
Microsoft Excel for Accounting, Wiley
HIGH SCHOOL DIPLOMA -
OAK PARK HIGH SCHOOL
Bachelor's degree - Accounting With A Focus in Forensic Accounting
Southern New Hampshire University
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