Emily Williams
Vero Beach
Summary
Accomplished Customer Care Representative with a proven track record at Senior Resource Association, excelling in customer satisfaction and efficient problem-solving. Demonstrated expertise in inbound customer service and data entry, alongside a knack for building strong client relationships. Skilled in managing high call volumes and establishing trust through exceptional service, contributing to significant client loyalty.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Senior Resource Association
11.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with professionalism and efficiency.
- Responded to customer needs through customer service and prompt problem-solving.
- Assisted call-in customers with questions and information about bus schedules and programs available through the company
Insurance Agent
Senior Life Services
10.2020 - 08.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Wait Staff Member
Harbor Chase Assisted Living
01.2019 - 11.2021
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Education
Associate In Science - Emergency Management
Indian River State College
Ft. Pierce, FLDiploma -
Sebastian High School
Sebastian, FL05.2018
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
Timeline
Customer Care Representative
Senior Resource Association
11.2021 - Current
Insurance Agent
Senior Life Services
10.2020 - 08.2022
Wait Staff Member
Harbor Chase Assisted Living
01.2019 - 11.2021
Associate In Science - Emergency Management
Indian River State College
Diploma -
Sebastian High School
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