Emily Williams
Chattanooga,TN
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Care Management Supervisor
Mental Health Cooperative
07.2020 - Current
- De-escalation of crisis situations when issues arise in office, or provide tools and support for Case Managers in the field during a client crisis.
- Oversaw consumer satisfaction, addressed barriers in care, transportation, and scheduling/re-scheduling of clinic and therapy appointments.
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Cultivated a positive work environment by promoting open communication and teamwork among staff members.
- Facilitated ongoing professional development opportunities for staff members, ensuring they remain current on trends and best practices within the field of case management.
- Evaluated the performance of case managers, providing constructive feedback and targeted coaching efforts for improvement.
- Enhanced client satisfaction by providing comprehensive support and diligently addressing concerns.
- Served as a resource for compliance and audits to facilitate best practices and building codes and procedures.
Mental Health Case Manager
Mental Health Cooperative
02.2017 - 07.2020
- Enhanced collaboration with interdisciplinary teams for better service delivery and client support.
- Provided In-Home Support to clients and support on clinical, behavioral, and mental health issues.
- Addressed clients psychosocial needs by referring them to appropriate resources and services.
- Promoted a culture of self-care among colleagues, emphasizing the importance of maintaining personal wellbeing to provide optimal support for clients.
- Assisted clients in crisis situations by providing immediate support and coordinating necessary services.
- Advocated on behalf of clients to ensure they received the necessary accommodations at work or school settings to facilitate success despite challenges faced due to mental health issues.
- Monitored client progress through regular evaluations, adjusting treatment plans as needed for optimal results.
- Developed strong rapport with clients, building trust and enabling more effective case management interventions.
- Coordinated care transitions between different levels of care, ensuring seamless continuity of services for clients during critical periods in their recovery journey.
- Educated families about mental health conditions, helping them understand their loved ones needs and supporting them throughout the treatment process.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
Mental Health Technician
Cedar Grove Residential Treatment Center
01.2016 - 02.2017
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Supported patients in daily activities, promoting independence and skill-building.
Education
Psychology
Middle Tennessee State University
Murfreesboro, TN05-2015
Skills
- Leadership qualities
- Team management
- Technology proficiency
- Problem-solving
- Time management
- Organization and multitasking
- Critical thinking
- Decision-making
- Conflict resolution
- Email and telephone etiquette
- Crisis intervention
Timeline
Care Management Supervisor
Mental Health Cooperative
07.2020 - Current
Mental Health Case Manager
Mental Health Cooperative
02.2017 - 07.2020
Mental Health Technician
Cedar Grove Residential Treatment Center
01.2016 - 02.2017
Psychology
Middle Tennessee State University
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